A Week of New Luxury in Mallorca: My Dream Getaway
The following recount is based on conversations shared with a North American couple for whom we help prepare a week-long adventure trip to Mallorca. We are grateful to the couple, who shared...
The Essential Role of the Concierge in Luxury Hospitality: The Magic Behind Les Clefs d’Or
When you think of luxury hospitality, what comes to mind? Opulent rooms, exquisite dining, and perhaps, the golden emblem of "Les Clefs d'Or" on the lapel of a dedicated concierge. At le...
The Evolution of Luxury in Mallorca: From Old Luxury to New Luxury
Mallorca, the largest of Spain's Balearic Islands, has long been synonymous with luxury travel. Traditionally, this meant opulent resorts, exclusive marinas, and a lifestyle of visible wealth. However, as global trends shift,...
Mallorca: La Isla de la Calma, or The Island of Calm
Mallorca, known as "The Island of Calm," embodies tranquility and timeless charm, a concept immortalized by Catalan artist Santiago Rusiñol in his 1913 work, The Island of Calm. Capturing Mallorca’s serene landscapes...
Use of Social Media in the Promotion of Social Sustainability
Social media platforms have become instrumental in promoting social sustainability within the hospitality sector. For example, hotels and resorts leverage platforms like Instagram and Facebook to showcase their commitment to sustainable practices....
Promising Strategies in Mallorca: Tourism and Climate Change
Mallorca, the largest of Spain's Balearic Islands, is renowned for its stunning beaches, vibrant nightlife, and rich cultural heritage. However, like many other tourist hotspots, Mallorca is facing significant challenges due to...
I Want to Talk to You About Mallorca
Today I want to talk to you about a corner of the world that I hold close to my heart, a place that is not just my home, but a part of...
A Journey of Service Excellence: An Unforgettable Hotel Stay
As someone who frequently travels for both work and pleasure, I’ve encountered a broad spectrum of service excellence and hospitality experiences. However, my recent stay at this property was a masterclass in...
The Impact of Mystery Guests on Luxury Hospitality: Enhancing Service Excellence
In the luxury hospitality sector, where service excellence is not just expected but demanded, Mystery Guest Programs play a crucial role in maintaining and elevating service standards. Mystery guests, also known as...
Let’s Celebrate the World LGBTQ+ Tourism Day!
The World LGBTQ+ Tourism Day is commemorated on August 10th each year. Its purpose is to raise awareness within the international community about the importance of LGBTQ+ tourism, both socially, culturally, and...