Las Llaves de Oro

When you think of a hotel concierge, perhaps you imagine a stylish, suit-clad professional in a glamorous New York boutique hotel somehow scoring tickets for a sold-out Broadway show. The ticket-seeking guests, of course, become guests for life and write rave reviews for your hotel across the web to improve your hotel star ratings.

But how exactly did the concierge pull it off while juggling dozens of requests? The concierge’s job doesn’t stop at making dinner reservations and restaurant recommendations.  Anyone who’s worked in the hospitality industry and especially within guest service has gotten requests that shock them from bold hotel guests looking for a unique experience.  The best hotels prep their concierges to bring wacky ideas to the table and to develop a knack for understanding what guests want even before they ask for it.  The concierge is like the hotel’s personal assistant ready to make every journey seamless and delightful.  This is the gold standard of hospitality which is why the best concierges receive golden keys called le clefs d’or which is only available to this hotel staff in this hospitality career path.