Our Term & Conditions

1. Determinations

“Contractor”, legal entity registered and acting according to the legislation of the Kingdom of Spain.
“Client”, private person or legal entity which unconditionally have accepted the terms and conditions of this Services Agreement.
“Unconditional acceptance of the Services Agreement terms and conditions”, the Client order and payment for the services rendered by the Contractor, or any other actions foreseen by the Civil Law Code of the Kingdom of Spain, which shall mean the acceptance of the Services Agreement terms.
“Services”, the intermediary, advisory and information services which the Contractor renders to the Client and the list of which is determined in the Rules of rendering services.
“Rules of rendering services”, the rules which the parties are obliged to follow in the course of the services rendering. Rules of rendering services are determined hereof and are its integral part.
“Privacy policy”, the rules regulating, collecting, use and storage of information by the parties about each other which becomes available to them in the connection of this Agreement execution. Privacy policy is determined by Civil Law of the Kingdom of Spain and is integral part of this Agreement. (Ley Orgánica 15/1999)
“Order”, the intention of the Client written, oral or constituted electronically to receive services from the Contractor according hereto. The order can be handed over to the Contractor by the Client means of the telephone and e-mail.

2. Subject matter of the Agreement

The Contractor undertakes to provide to the Client services according to his Order, and the Client undertakes to accept services and to pay for them according to the provisions hereof.

3. Rights and obligations of the Contractor

The Contractor is obliged hereunder:
To accept the order received from the Client, except cases provided hereby.
To inform the Client about the concerning terms and the costs of services.
To start preparation and rendering of services in terms approved with the Client.
To provide services which on quality, quantity and content completely correspond to Client ́s order.
To observe an appropriate culture level of services providing.
To observe the Privacy policy concerning the information which will become available to the Contractor in the course of the services rendering to the Client.

The Contractor has the rights hereunder:
To refuse the order received from the Client in the following cases:
- When the terms, specified by the Client in the order, are unreasonable and unreal for such services.
- When the Contractor has no actual opportunity to provide the services specified by the Client ́s order
To independently choose means, methods, materials, which will be used for the services providing to the Client if order is not specified by the Client ́s order.
To involve the third parties to render the services to the Client.
To refuse to render the Services to the Client at any time till the moment when services have already been rendered to the Client.

4. Rights and obligations of the Client

The Client is obliged hereunder:
To get acquainted with this agreement and annexes hereto before making the order for services.
To state in the order the accurate list and amounts of the services which the Client intends to receive.
To steadily observe instructions of the Contractor in the course of the services preparation and rendering.
To pay for the services in the terms approved with the Contractor, before or after they have been rendered by the Contractor.
To observe the Privacy policy concerning the information which will become available to the Client in the course of the services rendering by the Contractor.

The Client has the rights hereunder:
To receive the complete information about the ordered services.
To independently choose the place and time of services rendering, except the cases when the services can be provided only in certain place and only one certain time.
To refuse from the services at any time till the moment when the services have already been rendered to the Client. Therefore, the client is obliged to pay all expenses which were incurred by the Contractor in the course of the services preparation.

5. Procedure of rendering services

The Client sends to the Contractor the order by any method provided hereunder taking into account reasonable time for order fulfilment.
The Contractor confirms receiving of the order and informs the Client about terms and the costs of services as well as the terms and conditions of cancelation of the order.

All orders will be subject to the availability of means that service providers and / or products or service providers have.
In any case, customers will be contacted, as soon as possible and alternatives will be proposed if:

• There is a break in stock
• Unavailability of the services demanded
• By modification of the nature of the product or service requested
• By modification of the price of the product or service requested
• By modification of the delivery time of the product or service 
The Parties approve the date and place of services, their amounts, list and content.
The Client pays for the services before the services providing. The Parties may agree the possibility of the payment delay in case of accomplishment of each specific Client ́s order.
The Contractor provides services under the condition that the Client has paid for them if other is not approved by the Parties. 


6. Payment of Services

The Client pays for services based on the invoice, receipt, or check by the Contractor. The invoice, receipt or check are the payment documents confirming the fact of the service rendering.
The Client pays for services in cash, non-cash or any other different way according to the legislation and terms hereof. In case of cash payment, the moment of payment is the moment of receiving money by the Contractor from the Client. In case of non-cash or other payment method, the moment of payment is the moment of the money transfer to the account of the Contractor.

The Client pays for the services, as a rule, before their providing by the Contractor.
The Client pays for the services, as a rule, 20% (twenty percent) at the moment of accepting the terms of this agreement and the rest 80% (eighty percent) at least 48 hrs (forty eight hours) before the service is rendered.
Other payment procedure can be approved by the Parties for each specific order. Therefore, change of the payment procedure does not provide any benefits to one Client concerning other Clients, but shows the features of some service types.
In case of payment after the services have already been rendered, the Client is obliged to pay for such services in terms, approved by the Parties, but no longer than 7 (seven) calendar days from the moment when the services have been rendered.
The Contractor expenses include the cost of each service on their preparation and providing to the Client, and costs of Contractor ́s intermediary, advisory and information services. However, the cost of each service is displayed by one amount per service type.

7. Liability of the Parties

The Parties bear the responsibility for the violation of the obligations hereunder according to the provisions hereof and current legislation.
The Contractor bears the responsibility for the direct material damage which will be caused to the Client by the Contractor fault in the course of the services rendering, in the amount, not exceeding the cost of the services rendered by the Contractor according to the specific Customer’s ́order.

The Client bears the responsibility for the violation of the payment terms in the form of a penalty in the amount of a double rate of The National Bank of Spain of unpaid amount for each day of violation of the terms.
The Contractor does not bear the responsibility for damage, brought to the Client for the third parties in the course of the services rendering.

For the goods quality and quantity, search, matching and delivery of the services provided by the Contractor based on this agreement, their direct sellers bear the responsibility.
The Contractor does not bear the hereunder the responsibility of the failure to carry out the obligations because of the Client ́s fault.

The Contractor does not bear hereunder the responsibility for the failure to carry out of the obligations if he undertook all possible actions for the proper accomplishment of the obligations, but because of the third parties (suppliers of good and services) actions the accomplishment of this agreement became impossible.

8. Force majeure

Under this agreement, the Parties are exempted from the responsibility for partial or complete failure to carry out of the obligations if, partial or complete failure to carry out of the obligations is the consequences of the force majeure circumstances which arouse after this Agreement signing and which the Parties could not predict and warn. In that case, the date of the liabilities accomplishment hereunder is postponed for the term during which such force majeure circumstances will be effective.

9. Claims and dispute resolution

Disputes, disagreements and contradictions between the Parties concerning this Agreement shall be solved by the Parties through negotiations.
If the dispute cannot be resolved by the Parties through negotiations, the dispute shall be presented to court according to the jurisdiction, stipulated by the legislation of the Kingdom of Spain.

10. Terms of the Agreement

This Agreement become effective from the moment of unconditional acceptance by the Client of its terms and is valid until the Parties fulfil their obligation hereunder.
The Parties have the right to refuse the Agreement, due notification to the other Party by means of telephone or vial email. However, the Client is not exempted from the liabilities, arisen in the course of the service accomplishment according hereto, on payment and on the compensation of the Contractor expenses on the service rendering preparation.

11. Other conditions

The Contractor is not the payer of the VAT (21%)
The Parties undertake not to disclose the information which is available to them in the course of this agreement.

The Client declares to have read and accepted the terms and conditions of this agreement.