A Week of New Luxury in Mallorca: My Dream Getaway
The following recount is based on conversations shared with a North American couple for whom we help prepare a week-long adventure trip to Mallorca. We are grateful to the couple, who shared...
Tag: LUXURY HOTELS
The Essential Role of the Concierge in Luxury Hospitality: The Magic Behind Les Clefs d’Or
When you think of luxury hospitality, what comes to mind? Opulent rooms, exquisite dining, and perhaps, the golden emblem of "Les Clefs d'Or" on the lapel of a dedicated concierge. At le...
The Evolution of Luxury in Mallorca: From Old Luxury to New Luxury
Mallorca, the largest of Spain's Balearic Islands, has long been synonymous with luxury travel. Traditionally, this meant opulent resorts, exclusive marinas, and a lifestyle of visible wealth. However, as global trends shift,...
A Journey of Service Excellence: An Unforgettable Hotel Stay
As someone who frequently travels for both work and pleasure, I’ve encountered a broad spectrum of service excellence and hospitality experiences. However, my recent stay at this property was a masterclass in...
All the Amazing Things Your Concierge can do for you
When you think of a hotel concierge, perhaps you imagine a stylish, suit-clad professional in a glamorous New York boutique hotel somehow scoring tickets for a sold-out Broadway show. The ticket-seeking guests,...
The Concierge (Part II)
A memorable concierge experience is the cornerstone of cultivating unwavering guest loyalty. When guests receive exceptional service, they are not just satisfied; they are delighted and often transformed into passionate brand advocates....
The Concierge (Part I)
The luxury concierge. In the realm of luxury hospitality, the concierge stands as an unsung hero—a silent orchestrator of seamless experiences, a guardian of guest satisfaction, and a master of the extraordinary....
The Crucial Quest for Service Excellence in Luxury Hotels
In the realm of hospitality, the pursuit of service excellence stands as the hallmark of distinction, particularly within the exclusive domain of luxury hotels. Beyond opulent furnishings and lavish amenities, it is...
Luxury with a Conscience: How Sustainable Practices Are Redefining Hospitality
The concept of luxury travel is evolving. Today's discerning travelers no longer just desire opulent accommodations and impeccable service; they also seek experiences that align with their values, particularly environmental consciousness. This...
Service Excellence in Luxury Hotels
The pursuit of excellence in service delivery within luxury hotels is not merely an option; it's an imperative. In an industry where opulence and comfort are expected, the differentiator often lies in...