Still Here, Still Luxurious — Just a Little Busy
A Word to our Friends: We Are Still Here, Still Luxurious — Just a Little Busy. You may have noticed that our blog updates have become a little less frequent lately. Rest...
Tag: EXCELLENCE
Turning a Service Failure into an Opportunity: The Art of Service Recovery in Hospitality
Why Service Recovery Matters: We at le Luxure believe that in hospitality, perfection should be the goal, but mistakes are inevitable. What truly defines a brand’s excellence is not the absence of...
Beyond “I Just Google It”: The True Art of Concierge Service
Beyond “I Just Google It”: The True Art of Concierge Service. At le Luxure, we are proud members of the Mallorcan chapter of Les Clefs d'Or. Why the “flex,” you might ask?...
le Luxure, Mystery Guests & Luxury Hospitality Excellence
We at le Luxure know that in an industry where every detail counts, mystery guests play a pivotal role in ensuring brands not only meet but exceed the expectations of discerning travelers....
The Hidden Cost of Not Training Your Staff
At le Luxure, we believe exceptional service starts with empowered and well-trained teams, and we specialize in curating bespoke training solutions designed for luxury hospitality brands, ensuring teams are prepared to exceed guest expectations. In...
Mystery Guests and Service Excellence in Luxury Hospitality
In the luxury hospitality sector, where service excellence is not just expected but demanded, Mystery Guest Programs play a crucial role in maintaining and elevating service standards. Mystery guests, also known as mystery shoppers...
le Luxure Wishes You a Happy New Year
le Luxure wishes you a Happy New Year: As the last few hours of 2025 quietly fade into memory, we find ourselves reflecting on the incredible journey we’ve shared over the past...
The Soul of Modern Business: Service Excellence
The Essence of Service Excellence: In an era where experiences matter more than transactions, the true measure of business success lies in how a company makes its customers feel. Service excellence isn’t...
Modernization and Talent Management in Hospitality
Modernization and Talent Management in Hospitality: The hospitality industry is at a pivotal moment, with shifting workforce expectations and technological advancements reshaping how we work. For an industry defined by human connection,...
The AI and Human Connection in Hospitality
The Heart of Hospitality In a world where technology plays an ever-greater role, the hospitality industry finds itself at a crossroads. While artificial intelligence (AI) offers tremendous opportunities to enhance efficiency, the...