EXCELLENCE Archives - LE LUXURE BLOG

LE LUXURE AND SERVICE RECOVERY IN HOSPITALITY

Turning a Service Failure into an Opportunity: The Art of Service Recovery in Hospitality

Why Service Recovery Matters: We at le Luxure believe that in hospitality, perfection should be the goal, but mistakes are inevitable. What truly defines a brand’s excellence is not the absence of...

LE LUXURE AND THE TRUE ART OF CONCIERGE SERVICES

Beyond “I Just Google It”: The True Art of Concierge Service

Beyond “I Just Google It”: The True Art of Concierge Service. At le Luxure, we are proud members of the Mallorcan chapter of Les Clefs d'Or. Why the “flex,” you might ask?...

le Luxure, Mystery Guests & Luxury Hospitality Excellence

We at le Luxure know that in an industry where every detail counts, mystery guests play a pivotal role in ensuring brands not only meet but exceed the expectations of discerning travelers....

The Hidden Cost of Not Training Your Staff

At le Luxure, we believe exceptional service starts with empowered and well-trained teams, and we specialize in curating bespoke training solutions designed for luxury hospitality brands, ensuring teams are prepared to exceed guest expectations. In...

Mystery Guests and Service Excellence in Luxury Hospitality

In the luxury hospitality sector, where service excellence is not just expected but demanded, Mystery Guest Programs play a crucial role in maintaining and elevating service standards. Mystery guests, also known as mystery shoppers...

le Luxure Wishes You a Happy New Year

le Luxure wishes you a Happy New Year: As the last few hours of 2025 quietly fade into memory, we find ourselves reflecting on the incredible journey we’ve shared over the past...

The Soul of Modern Business: Service Excellence

The Essence of Service Excellence: In an era where experiences matter more than transactions, the true measure of business success lies in how a company makes its customers feel. Service excellence isn’t...

Modernization and Talent Management in Hospitality

Modernization and Talent Management in Hospitality: The hospitality industry is at a pivotal moment, with shifting workforce expectations and technological advancements reshaping how we work. For an industry defined by human connection,...

The AI and Human Connection in Hospitality

The Heart of Hospitality In a world where technology plays an ever-greater role, the hospitality industry finds itself at a crossroads. While artificial intelligence (AI) offers tremendous opportunities to enhance efficiency, the...

TALENT MANAGEMENT LE LUXURE HOTEL LOBBY WITH CONCIERGE SERVICE EXCELLENCE

The Art of Service Excellence in Luxury Hotels

What is service excellence? At le Luxure, we understand that in the world of high-end travel, service is not just an expectation; it’s an art. Let’s explore what makes it so impactful,...