The Art of Service Excellence in Luxury Hotels

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THE PODCAST EXPERIENCES BY LE LUXURE
THE PODCAST EXPERIENCES BY LE LUXURE
The Art of Service Excellence in Luxury Hotels
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le Luxure & The Art of Service Excellence in Luxury Hotels

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Okay, someone is definitely thinking about
Mallorca. Yeah, I see that. We’ve got a
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whole stack of info here on Luxure,
articles, blog posts, even some of their
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internal marketing materials. Wow. So are
you planning a trip or are you maybe
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thinking about getting into the whole
luxury travel business yourself? Whoa.
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Either way, let’s take a deep dive into
this company and see what they’re all
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about. Yeah, the first thing that jumps
out at me is how they describe themselves.
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Okay. They call themselves a luxury
concierge service, not just a travel
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agency. Oh, interesting. Okay. Which kind
of sets a different tone right away. Yeah,
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concierge definitely makes it sound much
more personalized. Right. But they’re
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based in Mallorca. Right. So is this just
like for people who want the VIP treatment
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on a beach vacation? Well, that’s where
things get interesting because Mallorca is
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their home base, but they’re really
focused on these deeper travel
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experiences. Like they want to connect you
with the soul of the island. I like that.
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I like that. Not just the typical tourist
spots. So less party on the beach, more
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like discover the hidden heart of
Mallorca. Yeah, exactly. I’m seeing that
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phrase, tourism of experiences, pop up a
lot in their material. Oh, yeah. What is
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that all about? Well, it’s basically like
a pushback against that superficial kind
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of tourism. Okay. They even define it in
one of their blog posts. Okay. It’s about
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engaging with the why of a place, not just
the what. I see. So instead of just like
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seeing a beautiful cathedral. You might
learn about its history from a local
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architect. Wow. Or attend a private choral
performance there. Oh, that is so much
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better than just getting a selfie in front
of it. Exactly. Okay. But how do they
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actually do that? Is this like super
exclusive only for the ultra rich? Well,
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that’s where the concierge aspect comes
in. Okay. Everything is personalized.
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Okay. But it goes way beyond just booking
you a fancy hotel. Mm-hmm. There’s a case
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study in one of their internal documents
about a client who’s really into art. Uh
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-huh. But only had a couple of days on the
island. So the Luxure set them up with
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private gallery tours. Wow. And even a
dinner hosted by a famous local artist.
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Now, that’s impressive. Right. But you
know, when I hear luxury travel, honestly,
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sustainability is not the first thing that
comes to mind. Yeah, I get that. So is
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this just greenwashing or is there more to
it? I was wondering the same thing, but
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they seem to really be committed to it.
They’ve got a whole blog post about
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sustainable hospitality in Mallorca. Oh,
wow. And they’re not just using buzzwords.
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Okay. They work with local businesses that
are eco-conscious. Mm-hmm. And they really
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advocate for responsible tourism. So it’s
not just about pampering the client. It’s
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also about respecting the island. Yeah, I
think that’s a big part of their
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philosophy. I’m sensing a theme here.
Definitely. And this emphasis on human
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connection, that seems to be a big part of
their approach, too. It is. But it’s not
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just for the tourists, is it? No, they
also offer business consulting and
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training programs. Right. Specifically for
the hospitality industry. Oh, wow. That’s
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interesting. Yeah. It’s like they’re
trying to help raise the bar for the whole
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island. Not just their own business.
Exactly. So they’re not just creating
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these great experiences for travelers.
Yeah. But they’re also sharing their
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expertise and making the whole island a
better place to visit. That’s a great way
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to put it. I noticed something else that I
thought was really interesting. Oh, yeah?
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They have a service called LGBTQ Plus by
Le Luxure. Yes. And it’s not just a
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rainbow sticker on their website. Uh-huh.
They’re actually putting together
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personal… Personalized experiences
specifically for the LGBTQ Plus community.
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That’s pretty unique. Yeah. You don’t see
that every day in the luxury travel world.
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No, definitely not. So they’re high-end,
but they’re also inclusive. Mm-hmm. I like
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that. Me, too. This is really making me
rethink my whole idea of what a company
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like this can be. I know, right? There are
even more details that I found intriguing.
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Like what? They’re members of Le Clef’s
Door. Wow. Which is like the elite
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international association of hotel
concierges. Right. They’re really serious
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about maintaining the highest standards of
service. That’s a big deal. Le Clef’s
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Door. Yeah. Fancy. Yeah. But does that
actually translate into a better
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experience for the average traveler? Well,
think about it this way. Yeah. They have
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access to a network of knowledge and
connections that most people wouldn’t even
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know existed. Okay. Like, they know about
hidden restaurants, private beaches. Wow.
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They can probably make anything happen.
Now, that’s starting to sound pretty
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tempting. Right. Even for a non-luxury
traveler. Right. Like myself. I know. But
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with all this talk about curated
experiences, does it ever feel
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manufactured? That’s a good question.
Like, almost too perfect. Yeah. I was
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wondering about that, too. I mean, is
there any room for spontaneity? You know,
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I was thinking the same thing, and then I
found this quote in their Art of Service
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Excellence document that really resonated
with me. Okay. Let’s hear it. It says,
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True excellence lies in the human
connection, the ability to anticipate,
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adapt, and deliver moments that resonate
deeply. I like that a lot. So it’s not
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just about following some pre-planned
script. Right. It’s about that genuine
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human interaction. Yeah. And being able to
adapt to the individual. Exactly. That’s
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where I think their philosophy really
shines. I agree. It’s this blend of luxury
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and personalization. Yeah. But with a real
commitment to sustainability. Uh-huh. And
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making a positive impact on Mallorca.
That’s what makes them so special. This is
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already so much more than I expected. It
is fascinating. It’s like they’re trying
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to make a difference. It’s like they’re
trying to redefine what luxury travel can
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be. Mm-hmm. It’s honestly making me
rethink my whole approach to planning my
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next trip. Yeah, me too. It’s not just
about these big gestures and exclusive
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access either. They’re really focused on
all the little details. Oh, okay. The
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things that most people wouldn’t even
think about. Okay. I love details. Yeah.
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Give me an example. What are they doing
that’s so different? Well, remember we
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were talking about Les Clef’s Door? Yeah.
Yeah. That’s not just a fancy title. It
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means they have this incredible network of
connections. Right. Like nobody else.
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Okay, so it’s like having a super
connected friend on the island. Yeah. Who
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can get you into places that would
normally be totally off limits. Exactly.
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Ooh, I like that. They know Mallorca
inside and out. Uh-huh. From the best
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hidden beaches to these tiny little family
-run wineries that most tourists never
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even hear about. That makes sense with
their whole thing about crafting stories
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and not just itineraries. Right. And they
even have their own shop. Oh, really?
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Called The Shop by La Luxe. Okay. Where
they sell all these really carefully
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curated products. Okay. Like artisanal
goods, locally made things that really
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represent the island. So you can take a
piece of the luxury experience back home
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with you. Yeah, exactly. It’s like an
extension of their whole personalized
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approach. Yeah. And it all ties back to
their focus on creating these really
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immersive experiences. Yeah. You know, I
was reading one of their blog posts
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recently where they were talking about the
power of scent. Scent? Yeah. I think it
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was called The Scent of Clouds or
something like that. Okay, like perfume.
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Yeah, kind of. But it’s more about how
certain smells can bring back memories and
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emotions that are tied to a specific
place. Okay. So they were saying that by
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incorporating scents into their
experiences, it can make your connection
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with Mallorca even stronger. Wow. I never
thought about it like that. Right. It’s
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like they’re engaging all of your senses.
Not just what you see. Exactly. So cool.
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They’re creating this whole multi-sensory
journey for you. I love that. Think about
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it. The smell of orange blossoms in the
air. Mm-hmm. The taste of fresh seafood.
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Yeah. The feel of the warm Mediterranean
breeze on your skin. Okay, now I need to
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rethink my packing list for my next trip.
Yeah. Maybe I should ditch some clothes
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and make room for some essential oils. Ha
ha. I love it. Yeah. But seriously, it
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shows how committed they are to creating
this holistic experience. And it all goes
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back to that human connection they keep
talking about. Anticipating your needs.
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Being adaptable. Being adaptable. Building
those relationships. Remember that example
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from their Art of Service Excellence
document? Yeah. Yeah. The client who was
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obsessed with art but only had a limited
amount of time? Yeah. They put together
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that amazing itinerary with the private
gallery tours and the dinner with the
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artist. Yeah. It’s incredible. That’s
serious dedication. It shows they’re not
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just talking about personalized service.
Right. They’re actually doing it. And this
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philosophy seems to go beyond just their
clients too. Correct. Mm-hmm. They use
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that same approach to help other
businesses. Businesses grow. Yeah. They’re
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business consulting services. Mm-hmm.
They’re all about sharing their knowledge
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and expertise with other companies in the
hospitality industry. It’s like they’re
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saying, we want everyone who comes to
Mallorca to have an amazing time. Right.
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So let’s work together to make that
happen. Exactly. I love that. It’s a
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really collaborative approach. And it’s
not just about attracting more tourists.
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No. They’re investing in the people who
work in the industry too. You mean with
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the training programs they offer? Right.
Yeah. That’s huge. It’s like they’re
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raising the bar for the whole island. Not
just their own company. It’s a smart
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strategy. Yeah. The better the overall
quality of service, the more likely people
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are to have a good experience and tell
their friends. Absolutely. And then you
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get this positive feedback loop. Right.
Happy tourists, thriving businesses, a
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sustainable ecosystem for tourism. And at
the heart of it all is a luxury. Yeah.
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Bringing it all together with their unique
approach to luxury. Yeah. Personalization
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and genuine human connection. It’s really
inspiring to see a company. A company so
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dedicated to making a positive impact. I
agree. Not just for their clients. Uh-huh.
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But for the island itself. It really is.
It makes you wonder if they could do it in
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Mallorca. Yeah. Could this kind of mindful
experience driven approach to luxury
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travel work in other places too? That’s a
great question. What if we started seeing
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more businesses that weren’t just focused
on profits, but also on sustainability,
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community engagement, and creating real
value for their customers? It would be
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amazing. It would totally change the
traffic. It would change the travel
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industry. Yeah. Imagine a world where
every trip felt as thoughtfully planned
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and personally meaningful as a luxury
experience. I know. It’s a beautiful
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thought. Maybe the luxury is just the
beginning. I hope so. Maybe they’re
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showing us what’s possible when you
combine luxury with a sense of purpose and
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passion. Maybe they’re inspiring a new
generation of travelers and hospitality
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professionals to rethink what luxury
really means. This is definitely something
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to think about. It is. But before we get
too carried away with the big picture, I
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want to go back to something we mentioned
earlier. Oh, what’s that? They’re LGBTQ
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plus focused services. Oh, yeah. I’m
really curious to learn more about what
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that looks like in practice. Yeah, me too.
It’s one thing to say you’re inclusive.
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Right. But it’s another thing to actually
create services that meet the specific
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needs and interests of that community. I’m
glad you brought that up. It’s definitely
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worth digging into a little deeper. It is
easy to just say that you’re inclusive.
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Right. But what are they actually doing to
make sure that you’re inclusive? Are they
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making sure LGBTQ plus travelers feel
welcome and comfortable? Exactly. I’m
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picturing like maybe partnerships with
LGBTQ plus owned businesses or itineraries
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that focus on like queer history and
culture in Mallorca. Yeah, that’s a good
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thought. Yeah. It seems like from what
I’ve seen, it’s more about personalized
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recommendations. Okay. And discrete
support. So making sure they have a good
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experience. Right. Without having to worry
about running into any, you know,
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unpleasant surprises. Yeah, exactly. Yeah.
They probably have a network of trusted
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partners who are known for being LGBTQ
plus friendly. Right. And they can
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recommend places and events that would be
specifically interesting to that
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community. It’s like having a friend on
the island who knows all the best spots
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and can give you the inside scoop on where
to stay, eat, explore, while also making
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sure that you feel comfortable and safe.
Yeah, I think that’s a great way to put
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it. Yeah. And it’s important to point out.
And it’s important to point out that this
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isn’t about tokenism or just marketing to
a niche group, it’s about making a
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genuinely welcoming space for everybody.
So it’s not about catering to one specific
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group. Right. It’s about making everyone
feel celebrated no matter who they are.
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Exactly. I love that. It really fits with
their overall philosophy of creating those
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meaningful and personalized experiences.
Speaking of which, I have a meaning to ask
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you about their blog. Oh, yeah. I was
looking through some of their posts. Mm
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-hmm. And they really seem to get into the
details of their approach to travel. Yeah,
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their blog is amazing. Like that post you
mentioned about tourism of experiences?
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Oh, yeah. They really break down what it
means to connect with a place on a deeper
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level. They do a great job of explaining
it. Yeah, it’s not just about checking
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things off a list. Right. It’s about
really experiencing the culture. Yeah. The
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history, the people. And they give great
examples too. Yeah, like what? Like
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learning traditional crafts. Uh-huh. From
local artisans. Oh, cool. Or taking a
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cooking class from a family that’s been
using the same recipes for generations.
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That sounds amazing. Right. Yeah. It’s
about slowing down and really savoring
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every moment. Creating memories that go
beyond just taking pictures. And they
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don’t shy away from the hard stuff either.
Yeah. They have a whole series of posts
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about sustainability. Yeah. Which is
obviously super important to them. It is.
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They talk a lot about partnering with
local suppliers. Mm-hmm. Reducing waste
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and promoting responsible tourism. They’re
really putting their money where their
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mouth is when it comes to sustainability.
Which is so important, especially in a
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place like Mallorca. I agree. Where
tourism is such a huge part of the
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economy. Yeah. It’s all about finding that
balance between economic growth and
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preserving the island. And I think they
get. Yeah. Sustainability isn’t just about
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the environment. It’s about social
responsibility too. Making sure that the
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tourism benefits the… Mm-hmm. Locals.
It’s about creating a positive impact that
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spreads out. And that’s what I think is so
fascinating about Le Luxure. Yeah. They’re
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not just selling a product. Right. They’re
sharing a whole philosophy, a way of
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00:14:05,150 –> 00:14:09,910
seeing the world. Yeah. That’s both
luxurious and responsible. It’s
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00:14:09,910 –> 00:14:14,910
personalized and sustainable. They figure
out how to do both. Yeah. They found that
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00:14:14,910 –> 00:14:19,770
sweet spot. Between luxury and purpose.
Exactly. Okay. So for our listeners who
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have been taking notes this whole time,
what’s the best way to do it? What’s the
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00:14:22,750 –> 00:14:27,350
takeaway? Well, if you’re looking for an
unforgettable trip, one that’s really
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00:14:27,350 –> 00:14:31,590
designed for you and what you care about,
Le Luxure is worth checking out. They’re
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00:14:31,590 –> 00:14:35,870
not just planning vacations, they’re
creating stories. And even if you’re not
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planning a trip to Majorca anytime soon.
Right. I think there’s a bigger lesson
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here. Yeah, what’s that? What if we all
started traveling more mindfully? What if
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00:14:44,730 –> 00:14:50,510
we focus on experiences that were not just
fun, but also meaningful and helped us
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00:14:50,510 –> 00:14:55,890
grow? Mm-hmm. What if we all tried to
leave a positive impact on the places we
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00:14:55,890 –> 00:14:59,870
visit? And the people we meet along the
way. That’s something to think about,
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isn’t it? Definitely. Le Luxure might be a
luxury travel company. Mm-hmm. But their
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ideas go way beyond expensive vacations.
They’re showing us a better way to
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00:15:10,690 –> 00:15:15,230
experience the world. And that’s something
we can all do, no matter where we go or
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00:15:15,230 –> 00:15:20,330
how much we spend. Well said. So to all
our listeners, as you plan your next trip.
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Mm-hmm. Remember what we’ve learned from
Le Luxure. Embrace that idea of
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personalization. Yeah. Make sustainability
a priority. And look for those human
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connections. The ones that really make
travel special. And who knows, maybe
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you’ll discover your own hidden gem. Your
own story waiting to unfold. On that note,
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we’ll let you go and explore. Happy
travels, everyone. Until next time.

The Art of Service Excellence in Luxury Hotels

What is service excellence? At le Luxure, we understand that in the world of high-end travel, service is not just an expectation; it’s an art. Let’s explore what makes it so impactful, how it shapes guest experiences, and why it remains the cornerstone of luxury hotels.

Imagine stepping into a hotel lobby after a long journey. You are tired, and, yes, a little -perhaps more than a little- cranky and hangry. The first thing you notice is the scent of fresh lavender that subtly greets you, as a freshly pressed orange juice is handed over with a smile. You didn’t even have to ask. This is the essence of service excellence in luxury hospitality—where every moment feels effortless and tailored entirely to you.

At le Luxure, we understand that in the world of high-end travel, service is not just an expectation; it’s an art. Let’s explore what makes it so impactful, how it shapes guest experiences, and why it remains the cornerstone of luxury hotels.

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