1
00:00:00,000 –> 00:00:05,860
All right, let’s dive into this. Okay. le
Luxure. Luxury travel and hospitality, but
2
00:00:05,860 –> 00:00:11,040
in Mallorca. Yeah. But they’re not just
like a travel agency, are they? No, not at
3
00:00:11,040 –> 00:00:14,420
all. It seems like they do a bunch of
things, right? Right. They’ve got- Like
4
00:00:14,420 –> 00:00:19,000
bespoke travel planning, but then also
business consulting, professional team
5
00:00:19,000 –> 00:00:24,120
training. Yeah, that’s a thing. Even
mystery guest evaluations. Mm-hmm. It’s
6
00:00:24,120 –> 00:00:27,880
fascinating how they tie it all together.
Yeah, and we’ve got a whole stack of stuff
7
00:00:27,880 –> 00:00:31,760
to go through. Through their blog posts,
there’s a few study guides, and some
8
00:00:31,760 –> 00:00:36,780
articles all about how they approach this
whole luxury travel game. Yeah. It should
9
00:00:36,780 –> 00:00:41,300
be interesting to unpack it all. For sure.
So for everyone listening, get ready to
10
00:00:41,300 –> 00:00:46,280
discover how the le Luxure crafts these
really unique travel experiences, but also
11
00:00:46,280 –> 00:00:50,620
how they help businesses stand out. Yeah,
they’ve got a really interesting approach.
12
00:00:50,920 –> 00:00:54,760
Yeah, it’s like they’re kind of shaking up
the luxury travel scene. One of the things
13
00:00:54,760 –> 00:00:58,760
that really stands out about them is how
they present Mallorca. It’s not just a
14
00:00:58,760 –> 00:01:02,740
destination, you know? It’s like a whole
lifestyle. Right, right. And they go way
15
00:01:02,740 –> 00:01:06,680
beyond just the beaches, right? Exactly.
Because they’re talking about hiking,
16
00:01:06,840 –> 00:01:11,080
exploring local markets, festivals that
have been around forever. It’s like
17
00:01:11,080 –> 00:01:15,680
they’re giving you the key to the real
Mallorca, not just the touristy stuff.
18
00:01:15,940 –> 00:01:19,500
Exactly. And that’s where their bespoke
personalization comes in. Okay, tell me
19
00:01:19,500 –> 00:01:25,400
more about that. What is that? So they
tailor each experience to the traveler’s
20
00:01:25,400 –> 00:01:28,440
values, you know? Okay. It’s not just
luxury. It’s not just luxury for the sake
21
00:01:28,440 –> 00:01:32,580
of luxury. Yeah, yeah. It’s about aligning
the experience with what’s important to
22
00:01:32,580 –> 00:01:37,760
you. So it’s like if someone was really
passionate about sustainability, well, a
23
00:01:37,760 –> 00:01:42,820
luxury would find them eco-conscious
businesses, eco-friendly activities.
24
00:01:43,140 –> 00:01:47,200
Precisely. Or if they’re into local
artisans, they might arrange visits to
25
00:01:47,200 –> 00:01:51,240
workshops, studios, that kind of thing.
Oh, wow. That’s pretty cool, that level of
26
00:01:51,240 –> 00:01:54,880
detail. It is. It’s a big part of what
sets them apart. Okay, but how do they
27
00:01:54,880 –> 00:01:59,060
even know enough about Mallorca to do all
that? Well, they claim to have, like, this
28
00:01:59,060 –> 00:02:04,620
unrivaled knowledge of all these hidden
gems in Mallorca. Right. And based on the
29
00:02:04,620 –> 00:02:09,540
examples they give, they might be right.
Like what kind of examples? Well, for
30
00:02:09,540 –> 00:02:13,820
instance, they talk about these private
gastronomic tours. Okay. But these aren’t
31
00:02:13,820 –> 00:02:18,800
your typical restaurant hopping tours. Oh,
okay. These tours take you into the homes
32
00:02:18,800 –> 00:02:24,260
of local families so you experience
authentic Mallorcan cuisine. Really? And
33
00:02:24,260 –> 00:02:28,140
traditions and everything. Wow, that does
sound amazing. Yeah. I can see why people
34
00:02:28,140 –> 00:02:31,360
who want something really unique would
love that. Absolutely. And it goes back to
35
00:02:31,360 –> 00:02:35,680
that idea of Mallorca as a lifestyle.
Right, right. You’re not just observing.
36
00:02:35,740 –> 00:02:38,780
You’re part of it. Yeah, you’re immersed.
It’s like they figured out how to
37
00:02:38,780 –> 00:02:43,040
personalize travel on this whole other
level. Yeah. But it’s not just the travel
38
00:02:43,040 –> 00:02:46,280
side of things, though, right? No, you’re
right. Because they also work with
39
00:02:46,280 –> 00:02:50,960
businesses. Yeah, they offer business
consulting specifically for hospitality
40
00:02:50,960 –> 00:02:55,760
brands. Okay, so what does that look like?
Well, they talk about helping clients
41
00:02:55,760 –> 00:03:01,840
refine their brand identity. Okay. But it
goes beyond just like a logo or a tagline.
42
00:03:02,020 –> 00:03:06,960
They help these businesses define their
core values, their story, you know, their
43
00:03:06,960 –> 00:03:12,360
reason for being. So like for a hotel or
villa, it’s about figuring out what makes
44
00:03:12,360 –> 00:03:16,760
them special. Yeah, exactly. What sets
them apart. Okay. They have this framework
45
00:03:16,760 –> 00:03:21,560
they use to guide businesses through that
process. Okay. You know, analyze market
46
00:03:21,560 –> 00:03:27,660
trends, identify target audiences, and
build a brand narrative that resonates. So
47
00:03:27,660 –> 00:03:32,540
do they actually give any examples in
their materials? They do, yeah. They talk
48
00:03:32,540 –> 00:03:38,400
about this boutique hotel that kind of
lost its identity after years of catering
49
00:03:38,400 –> 00:03:41,760
to different tourist trends. Yeah. And le
Luxure helped them go back to their
50
00:03:41,760 –> 00:03:46,060
original vision. Okay. But repositioned
themselves for today’s travelers. So they
51
00:03:46,060 –> 00:03:48,680
helped them get back to their roots.
Right. But in a way that’s still relevant.
52
00:03:48,940 –> 00:03:52,680
Exactly. I like that. It’s like they’re
good storytellers. They are. And they get
53
00:03:52,680 –> 00:03:56,340
that in the luxury market. It’s not just
about providing a service. Right. It’s
54
00:03:56,340 –> 00:03:59,060
about creating. Right. It’s about creating
an emotional connection. Yeah. Yeah. It’s
55
00:03:59,060 –> 00:04:02,880
about making people feel something. Giving
them an experience that they’ll remember
56
00:04:02,880 –> 00:04:06,720
and talk about. So it sounds like le
Luxure is doing that. They are. For
57
00:04:06,720 –> 00:04:10,620
travelers and the businesses they work
with. Right. But how do they ensure that
58
00:04:10,620 –> 00:04:15,500
commitment to excellence actually plays
out in real life? Well, that’s where their
59
00:04:15,500 –> 00:04:18,540
team training comes in. Okay. So what
makes their training different? I was just
60
00:04:18,540 –> 00:04:22,920
about to ask that. Well, they focus on
developing leadership skills. Okay. They
61
00:04:22,920 –> 00:04:28,640
focus on fostering teamwork and empowering
the staff to really own the game. Mm-hmm.
62
00:04:28,640 –> 00:04:32,940
They have different modules covering
communication styles, conflict resolution,
63
00:04:33,320 –> 00:04:36,820
things like that. It sounds pretty in
-depth. Do they have like a philosophy?
64
00:04:37,100 –> 00:04:42,280
They do. Yeah. Or a method they follow?
They call it the le Luxure way. Catchy.
65
00:04:42,420 –> 00:04:48,260
It’s about going beyond just basic needs.
Mm-hmm. Anticipating what guests truly
66
00:04:48,260 –> 00:04:52,920
want. Yeah. Exceeding their expectations.
I’m sensing a theme here. Exceeding
67
00:04:52,920 –> 00:04:57,500
expectations. Mm-hmm. Creating those wow
moments. Yeah. Yeah. How do you measure
68
00:04:57,500 –> 00:05:01,540
that? That’s a great question, and that’s
where things get really interesting. Wait
69
00:05:01,540 –> 00:05:05,560
a minute. Don’t tell me. It’s the mystery
guests. You got it. I knew it. Yeah. I was
70
00:05:05,560 –> 00:05:09,440
wondering when we would get to that. It’s
their way of ensuring quality control.
71
00:05:09,640 –> 00:05:14,220
Okay. And continuous improvement. They’re
like undercover agents for the hospitality
72
00:05:14,220 –> 00:05:18,380
world. Okay. Got to know more. How does
this work? So they carefully select and
73
00:05:18,380 –> 00:05:24,560
train people to pose as regular guests.
Okay. They book stays. They eat at the
74
00:05:24,560 –> 00:05:28,640
restaurants. They do the activities. Mm
-hmm. All while observing and evaluating
75
00:05:28,640 –> 00:05:32,660
every little thing. So like secret
shoppers, but for the whole experience.
76
00:05:33,640 –> 00:05:37,160
Exactly. Yeah. But it goes deeper than
just, you know, is the room clean? Is the
77
00:05:37,160 –> 00:05:40,880
service fast? Right. Right. Yeah. These
mystery guests are looking at the little
78
00:05:40,880 –> 00:05:44,280
things. Okay. So what are some of those
things? What are they looking for?
79
00:05:44,460 –> 00:05:48,880
Everything. Like how welcoming the staff
is. Mm-hmm. Is the atmosphere relaxing?
80
00:05:49,300 –> 00:05:54,380
Are the amenities in good shape? Okay. How
do they handle like special requests or
81
00:05:54,380 –> 00:05:58,020
something unexpected? Yeah. Yeah. Yeah.
Yeah. How does someone watch everything
82
00:05:58,020 –> 00:06:04,330
without anyone knowing? Yeah. And because
no one knows. Right. The staff is acting
83
00:06:04,330 –> 00:06:08,630
naturally. Yeah. So you get a real sense
of the service quality. Okay. So that
84
00:06:08,630 –> 00:06:12,630
makes sense, but it seems like a lot of
pressure. Mm-hmm. Being a mystery guest,
85
00:06:12,990 –> 00:06:17,550
do they have special tools or something?
They do. To keep track of everything? The
86
00:06:17,550 –> 00:06:24,270
le Luxure has this whole detailed evaluation
system. Right. That covers every part of
87
00:06:24,270 –> 00:06:28,930
the experience from before you even
arrive. Wow. To after you’ve left. Okay.
88
00:06:29,190 –> 00:06:35,050
So they take notes discreetly, often rely
on their memory, and then they make this
89
00:06:35,050 –> 00:06:38,670
huge report. So what happens to the
report? They don’t just give it to the
90
00:06:38,670 –> 00:06:42,830
client and say, good luck. Right. Right.
They analyze it all and give specific
91
00:06:42,830 –> 00:06:47,210
recommendations tailored to each client.
So they’re not just finding problems.
92
00:06:47,370 –> 00:06:51,250
Yeah. They’re helping to fix them.
Exactly. It’s a team effort. Okay. The
93
00:06:51,250 –> 00:06:55,270
le Luxure works with them to make the
changes. Mm-hmm. And build that culture of
94
00:06:55,270 –> 00:06:58,950
always improving. Yeah. I can see how that
would be so valuable for businesses. It’s
95
00:06:58,950 –> 00:07:03,630
like having an outsider come in, give you
a fresh perspective. Especially for luxury
96
00:07:03,630 –> 00:07:07,370
brands. Right. Because the expectations
are so high. Yeah. Everything matters.
97
00:07:07,470 –> 00:07:11,970
Everything, yeah. You mentioned earlier
that the le Luxure helps with brand identity.
98
00:07:12,130 –> 00:07:16,950
Mm-hmm. Building that unique story. Right.
Does the feedback from the mystery guests
99
00:07:16,950 –> 00:07:21,810
play into that at all? Absolutely. Those
insights can be really valuable. Okay. For
100
00:07:21,810 –> 00:07:26,190
example, if the mystery guests always say
the staff goes above and beyond, Mm-hmm.
101
00:07:26,190 –> 00:07:30,170
Well, that becomes part of the brand’s
story. So it’s not just about fixing
102
00:07:30,170 –> 00:07:33,490
what’s wrong. Right. It’s about figuring
out what’s working. Exactly. And using
103
00:07:33,490 –> 00:07:38,970
that. Yeah. To build the brand. And when
you align the brand’s story with what
104
00:07:38,970 –> 00:07:44,250
people actually experience, it creates
that authenticity. Yeah. It builds trust.
105
00:07:44,510 –> 00:07:49,190
It seems like the le Luxure has this system.
They do. Where everything connects. The
106
00:07:49,190 –> 00:07:53,590
travel planning. Right. The consulting.
The mystery guests. It’s all connected.
107
00:07:53,770 –> 00:07:57,550
And it’s always improving. Yeah. Yeah.
That’s what sets them apart. Okay. But I’m
108
00:07:57,550 –> 00:08:02,370
curious about your take on all of this.
You study the hospitality industry. I do.
109
00:08:02,490 –> 00:08:06,470
What stands out to you about their
approach? Well, the thing that fascinates
110
00:08:06,470 –> 00:08:12,490
me is how they use data. Oh. But they also
really understand people. Mm-hmm. They’re
111
00:08:12,490 –> 00:08:16,290
not just looking at numbers. Yeah. They’re
looking at emotions. What motivates
112
00:08:16,290 –> 00:08:21,330
people. All the little things that shape
how we experience things. It’s not just
113
00:08:21,330 –> 00:08:25,370
checking boxes. It’s creating those little
moments that make people feel special.
114
00:08:25,390 –> 00:08:29,510
Exactly. That’s what makes something truly
memorable. Yeah. It’s the combination of
115
00:08:29,510 –> 00:08:34,810
planning and that human connection. So
would you feel any differently about
116
00:08:34,810 –> 00:08:40,350
staying at a hotel if you knew they used
mystery guests? You know, it’s a good
117
00:08:40,350 –> 00:08:45,650
question. Yeah. I think for me, it would
make me feel more confident. Okay. About
118
00:08:45,650 –> 00:08:50,550
their commitment to quality. Yeah. Knowing
they’re actively trying to improve. Right.
119
00:08:50,610 –> 00:08:54,510
It would reassure me that they want to
give a good experience. It’s like a seal
120
00:08:54,510 –> 00:08:58,270
of approval. It is. And I think that
transparency is important. That’s trust
121
00:08:58,270 –> 00:09:03,490
and luxury. Where trust matters so much.
Yeah. For sure. It makes you wonder, would
122
00:09:03,490 –> 00:09:08,030
they ever go beyond Mallorca? Yeah. Would
they? Could they? It’s possible. Yeah.
123
00:09:08,290 –> 00:09:13,250
Their methods could work anywhere. Okay.
So we’ve covered a lot. We have. What are
124
00:09:13,250 –> 00:09:18,030
the main takeaways for our listener? Well,
I think the lecture really shows how
125
00:09:18,030 –> 00:09:22,690
important the details are. Both for
creating amazing travel experiences. Yeah.
126
00:09:22,710 –> 00:09:26,970
And for building a successful brand. Yeah.
Yeah. It’s not just about, you know,
127
00:09:26,970 –> 00:09:33,470
making things look nice. Right. It’s about
really getting how people think,
128
00:09:33,550 –> 00:09:38,910
anticipating what they’ll need. Yeah. And
going above and beyond, but in a way that
129
00:09:38,910 –> 00:09:44,870
feels genuine. You got it. le Luxure shows us
that real luxury is about connecting with
130
00:09:44,870 –> 00:09:49,010
people. Yeah. Making them feel like they
belong. Like they’re valued, not just a
131
00:09:49,010 –> 00:09:52,890
transaction. It’s impressive how they’ve
brought together this creative side of
132
00:09:52,890 –> 00:09:57,270
hospitality with like data analysis.
They’re using data to make things better,
133
00:09:57,310 –> 00:10:01,810
to improve the experience. Exactly. And
that’s a big takeaway for anyone in
134
00:10:01,810 –> 00:10:07,150
hospitality or any business, really. Data
can be powerful, but you have to use it
135
00:10:07,150 –> 00:10:10,770
the right way. Yeah. Right. To make things
better, not to lose that human touch.
136
00:10:11,010 –> 00:10:14,310
Yeah. It makes you think, what if more
businesses thought like this? Yeah. What
137
00:10:14,310 –> 00:10:17,830
if everyone was this focused on the
details? I think we’d see a big change.
138
00:10:18,010 –> 00:10:23,190
Yeah. Imagine every interaction, every
service with that level of care. It’s a
139
00:10:23,190 –> 00:10:27,050
pretty inspiring thought, honestly. It is.
It makes me want to pay more attention to
140
00:10:27,050 –> 00:10:30,910
those little things myself. That’s the
great thing about exploring these
141
00:10:30,910 –> 00:10:36,050
different approaches. Yeah. They spark new
ideas, make us think differently about how
142
00:10:36,050 –> 00:10:40,690
we create experiences. Okay. So we’ve
learned a lot about le Luxure today. We
143
00:10:40,690 –> 00:10:44,450
have. Their personalized travel planning.
Right. Their consulting, their training,
144
00:10:44,490 –> 00:10:49,030
and of course, those mystery guests. We’ve
seen how they blend those data insights
145
00:10:49,030 –> 00:10:54,250
with a real understanding of people. Yeah.
To elevate that whole luxury travel
146
00:10:54,250 –> 00:10:57,990
experience. Absolutely. So if you’re
interested in learning more, check out
147
00:10:57,990 –> 00:11:02,470
their blog. Yeah. They share great stories
and insights about luxury travel. Yeah.
148
00:11:02,530 –> 00:11:06,490
And how to create these unforgettable
experiences. And maybe after hearing all
149
00:11:06,490 –> 00:11:10,630
this, you’ll be inspired to bring some of
these ideas to your own life or business.
150
00:11:10,870 –> 00:11:14,530
Yeah. Why not create a little more magic
in the world? And on that note, we’ll wrap
151
00:11:14,530 –> 00:11:20,670
up this deep dive into le Luxure. Until
next time, keep exploring, keep learning.
152
00:11:20,770 –> 00:11:24,270
And keep looking for those details that
make all the difference. Yeah.