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https://leluxure.eu
All right, ready to dive into a world most of us only dream of?
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I’m ready, let’s do it.
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Okay, today it’s the world of professional concierges.
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Ooh, fancy.
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Not just, you know, like someone who books a dinner reservation.
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Right.
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We’re talking next level service, practically in art form.
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I’m intrigued.
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We’re working with a blog post from le Luxure, a luxury travel and hospitality company.
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Okay.
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They’re based in Mallorca, Spain.
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Yeah.
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And the author is, get this, a member of Les Clefs d’Or.
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Ah, yeah.
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You know those folks with their cross gold keys on their lapels?
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Yeah, yeah, yeah.
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That’s like the symbol of, you know, the top tier of the concierge world.
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The best of the best.
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Exactly, international recognized.
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So our big question, what makes these professionals so special?
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Especially now, right?
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With Google and DIY travel planning.
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Right.
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Like, can anyone with a smartphone really call themselves a concierge?
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That’s the million dollar question.
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Is there still like a true art to this profession?
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Because right away, the author says, true concierges don’t Google, they know.
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Wait, hold on.
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Is that even possible these days?
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Nobody can know everything?
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Well, I think it’s less about knowing everything, more about the depth of their expertise.
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Okay.
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It goes way beyond, you know, just doing a quick search.
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Right.
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It’s decades of experience, a global network, really understanding what exceptional service
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means.
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So you’re saying it’s more about like the nuances.
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Yeah.
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Anticipating what someone might need before they even ask.
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It’s not just finding information.
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Okay.
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It’s knowing how to use it, who to connect with, crafting an unforgettable experience.
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So it’s not like becoming a concierge is a quick process.
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It’s more like a master craftsman honing their skills over a lifetime.
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The author points out that most true concierges have spent years, like decades.
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Yeah.
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In the hospitality industry.
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Wow.
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Starting, you know, front desk, guest relations.
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Some have even run hotels.
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Really?
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They’ve seen it all, know how to handle any situation, you know, with grace and expertise.
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So no faking it till you make it here.
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Not a chance.
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You can’t just like download an app and boom, talk to your concierge.
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Yeah, absolutely.
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And all that experience translates into a global perspective too, right?
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It’s essential for a true concierge.
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So it’s not just about knowing like the best places in Paris or the hottest beaches in
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Bali.
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It’s more than just geography.
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Think about it.
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You’re dealing with clients from all over the world.
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Right.
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Each with their own cultural background expectations.
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Oh, I see.
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A true concierge needs to understand those nuances, the etiquette.
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Yeah.
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Making any guest feel completely at ease.
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No matter where they come from.
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Exactly.
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That makes total sense.
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And the author also mentioned multilingualism being key.
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Yes.
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Are you telling me these folks are fluent in like the dozen languages?
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Maybe not a dozen, but the article really emphasizes speaking at least three fluently.
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Wow.
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And it goes beyond just basic communication.
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You know, imagine a guest has a delicate issue, a cultural misunderstanding.
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Okay.
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Yeah.
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A concierge who speaks their language can smooth things over, ensure they feel understood,
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cared for.
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It’s about building that trust, isn’t it?
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Right.
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That rapport, connecting with someone on their level.
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Exactly.
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Understanding those needs, even the unspoken ones.
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Okay.
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So we’ve got years of experience, a global mindset, multiple languages.
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What else makes these concierges so special?
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Their personal networks.
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That consistently fascinates me.
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Okay.
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Their networks.
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The author says connections are their currency.
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Yeah.
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They don’t just, you know, book a table.
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They call the chef personally.
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Wow.
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It’s not about just finding tickets.
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It’s about knowing who holds the guest list.
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Wait.
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So it’s like having access to this whole secret world,
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a world of possibilities that most people don’t even know exists.
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Absolutely.
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What kind of stuff are we talking about here?
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Imagine instead of just getting a table, you’re seated at the chef’s counter.
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Oh, nice.
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A custom tasting menu, maybe even meet the chef after.
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That’s the kind of thing a true concierge can pull off.
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Now that’s what I’m talking about.
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Right.
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It’s not just convenience.
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It’s like experiences that money can’t buy.
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Exactly.
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But you need that insider knowledge, connections that go way beyond anything you can find online.
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You got it.
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It’s leveraging those relationships to achieve the impossible.
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Things a simple Google search could never do.
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This is making me think about concert tickets.
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You know, the impossible to get ones.
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Oh, yeah.
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Or like that restaurant reservation everyone’s been trying to snag for months.
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A true concierge could make it happen.
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They might.
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It’s not just knowing the right people.
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It’s that dance of favors and reciprocity.
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Right.
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It’s all built on trust, nurtured over time.
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Okay.
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So we’ve got experience, global perspective, networks.
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What else sets a true concierge apart?
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I’m sensing a theme here.
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It’s not just about being like a walking encyclopedia of luxury travel.
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You’re right.
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There’s more to it.
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There’s gotten more.
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All this power, all these connections, it comes with responsibility.
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Discretion.
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Discretion is key.
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Oh, okay.
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The author calls true concierges the last bastion of privacy.
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Wow.
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Especially when dealing with high profile clients.
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Right, right.
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Remember that line?
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The best concierges are invisible when needed and indispensable when required.
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Powerful.
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Isn’t it?
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It really speaks to the level of trust involved.
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Thanks, Matt.
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They’re dealing with sensitive information, people who value their privacy.
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Absolutely.
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So how does all of this play out in the real world?
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How would a true concierge handle something as simple as booking a dinner reservation
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compared to someone just using an app?
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That’s a great question.
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The article actually makes a very clear distinction there.
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Really?
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Between how amateur concierges and the real pros handle even basic tasks.
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Okay.
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Break it down for me.
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What’s the difference?
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An amateur might just find a highly rated restaurant on an app and book a table.
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Yeah.
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A true concierge.
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Might call the chef personally and ensure you get the best table in the house.
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Maybe even a special off menu dish.
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Oh, wow.
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It’s about going above and beyond, not just ticking boxes.
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So it’s not just about getting it done.
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It’s about doing it exceptionally well.
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Yes.
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And with a personal touch.
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Right.
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It applies to things like airport transportation too.
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An amateur might arrange a car service.
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A true concierge will make sure the driver knows your name,
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what coffee you like, even the best route based on traffic.
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It’s like they’re thinking several steps ahead.
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Anticipating your needs before you even know you have them.
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Exactly.
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It’s creating that seamless personalized experience.
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Taking care of every detail.
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So you can relax and enjoy.
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Exactly.
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Okay.
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But we have to talk about technology.
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Of course.
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It’s everywhere.
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It is.
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Surely even the most experienced concierge can’t ignore the internet.
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Those fancy travel apps.
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I mean, come on.
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They must use Google sometimes, right?
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You’re absolutely right.
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Even the article acknowledges technology is a valuable tool.
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But true concierges see it as a supplement to their expertise.
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So it’s not about rejecting technology completely.
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Not at all.
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The best ones don’t fear it.
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They master it.
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Okay.
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I like that.
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They combine online resources with their own knowledge, their experience.
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Delivering that personalized service that goes beyond just, you know, convenience.
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So they’re using tech to enhance their existing skills, not replace them.
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Precisely.
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And that’s a lesson for all of us, I think.
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Finding that balance.
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Leveraging technology, but retaining the human touch.
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It’s like how we often use technology as a crutch.
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We rely on algorithms to make decisions for us instead of trusting our own judgment.
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That’s a great point.
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Yeah.
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And in concierge service, that human connection, that personalized attention, that’s paramount.
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Right.
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That over-reliance on technology can feel impersonal, transactional.
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It’s like the difference between getting a generic recommendation from an algorithm
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versus getting advice from a friend who really knows you.
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Exactly.
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That personal touch makes all the difference.
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It does.
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And that’s what the author’s getting at, right?
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Yeah.
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A return to excellence.
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A celebration of that human expertise.
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Especially in a world dominated by automation.
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Right.
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It’s about knowing that the person handling your request isn’t just a middleman between
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you and a search engine, but a true master of their craft.
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And that mastery, as we’ve seen, it’s years of experience.
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That global perspective, the powerful network, and that unwavering commitment to discretion.
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And ultimately, it’s about delivering not just convenience,
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but a level of service that makes you feel valued, understood, truly cared for.
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Absolutely.
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The author says, luxury is not about convenience, it’s about excellence and trust.
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Wow, what a statement.
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It really is.
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And it raises a question.
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In a world where information is everywhere,
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could the role of the human concierge actually become even more valuable?
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That’s a thought-provoking question.
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As technology keeps advancing, could that human touch become the ultimate luxury?
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Something to ponder.
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We’ve explored some of the key attributes of a true concierge.
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Yeah.
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But what are the implications for other professions where human expertise,
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human judgment are becoming even more important?
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As technology changes everything.
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Exactly.
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It seems like those skills that define a true concierge experience,
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network building, discretion, a global perspective might be even more valuable in the future.
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Potentially.
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It’s almost a counterintuitive idea.
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It is.
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In our tech-obsessed world.
259
00:09:37,170 –> 00:09:41,730
Maybe this deep dive into the world of concierge service is giving us a glimpse into the future.
260
00:09:41,950 –> 00:09:47,030
A future where human expertise combined with strategic use of technology
261
00:09:47,590 –> 00:09:49,430
becomes the ultimate luxury.
262
00:09:49,890 –> 00:09:51,450
It’s a fascinating possibility.
263
00:09:52,370 –> 00:09:54,710
But for now, let’s shift gears a bit.
264
00:09:54,790 –> 00:09:55,050
All right.
265
00:09:55,110 –> 00:09:57,290
And see how these insights from the concierge world
266
00:09:57,810 –> 00:10:01,550
might apply to other professions, other aspects of our lives.
267
00:10:01,670 –> 00:10:02,290
Sounds good.
268
00:10:02,330 –> 00:10:05,230
How can we all become a little more like these amazing concierges?
269
00:10:05,510 –> 00:10:08,130
It’s about bringing that same level of intentionality,
270
00:10:08,330 –> 00:10:10,430
attention to detail, commitment to excellence.
271
00:10:10,570 –> 00:10:12,370
That we see in a true concierge.
272
00:10:12,510 –> 00:10:15,770
To our work, our relationships, our personal growth even.
273
00:10:16,070 –> 00:10:16,510
Exactly.
274
00:10:16,730 –> 00:10:17,530
I love that idea.
275
00:10:17,630 –> 00:10:20,950
It’s like bringing a bit of that concierge magic into every part of our lives.
276
00:10:20,950 –> 00:10:25,330
And it all starts with recognizing the value of human expertise.
277
00:10:25,590 –> 00:10:25,770
Okay.
278
00:10:26,390 –> 00:10:27,770
Cultivating those deep connections.
279
00:10:27,990 –> 00:10:28,090
Yeah.
280
00:10:28,250 –> 00:10:31,730
And remembering that technology is a tool to enhance our abilities.
281
00:10:31,890 –> 00:10:32,130
Yeah.
282
00:10:32,150 –> 00:10:33,010
Not define them.
283
00:10:33,090 –> 00:10:35,110
So instead of just Googling our way through life,
284
00:10:35,190 –> 00:10:38,530
we should all try to be a bit more like the folks who truly know things.
285
00:10:38,650 –> 00:10:38,970
Yes.
286
00:10:39,010 –> 00:10:42,870
Who can offer insights and experiences that go beyond the surface level.
287
00:10:43,570 –> 00:10:44,010
Absolutely.
288
00:10:44,330 –> 00:10:45,530
It’s a journey worth taking.
289
00:10:45,930 –> 00:10:48,670
And to guide you on that journey, we’ll be back after a short break.
290
00:10:48,890 –> 00:10:49,390
Sounds good.
291
00:10:49,390 –> 00:10:52,350
To explore some practical ways to apply these lessons
292
00:10:52,350 –> 00:10:55,610
from the world of professional concierges to our own lives.
293
00:10:56,510 –> 00:11:02,070
You know, as we dig into this idea of like human expertise in a world of instant information.
294
00:11:02,310 –> 00:11:02,430
Yeah.
295
00:11:02,870 –> 00:11:07,170
That line from the author, true concierges don’t Google, they know.
296
00:11:07,330 –> 00:11:07,530
Right.
297
00:11:07,710 –> 00:11:09,210
It really sticks with me.
298
00:11:09,370 –> 00:11:09,850
That’s a good one.
299
00:11:10,110 –> 00:11:13,890
It feels like a challenge to how we usually find information.
300
00:11:14,110 –> 00:11:14,530
It is.
301
00:11:14,610 –> 00:11:18,830
It makes you think, what does it really mean to know something these days?
302
00:11:18,890 –> 00:11:19,130
Right.
303
00:11:19,130 –> 00:11:21,110
When we’ve got Google at our fingertips.
304
00:11:21,250 –> 00:11:21,610
Exactly.
305
00:11:21,850 –> 00:11:24,490
Is it just about memorizing a ton of facts?
306
00:11:24,770 –> 00:11:24,890
Right.
307
00:11:24,950 –> 00:11:26,730
Or is it like something deeper?
308
00:11:26,930 –> 00:11:27,970
I think it’s definitely deeper.
309
00:11:28,090 –> 00:11:28,230
Yeah.
310
00:11:28,330 –> 00:11:32,090
What’s the difference between knowing a bunch of facts and actually understanding something?
311
00:11:32,250 –> 00:11:34,650
The author seems to be hinting at something more, you know?
312
00:11:34,830 –> 00:11:35,010
Yeah.
313
00:11:35,890 –> 00:11:36,890
Think about it this way.
314
00:11:37,690 –> 00:11:41,290
You could easily Google, you know, best restaurant in any city.
315
00:11:41,450 –> 00:11:41,690
Right.
316
00:11:42,130 –> 00:11:47,790
But a true concierge might know, like, which chef is doing something groundbreaking?
317
00:11:47,790 –> 00:11:51,490
Which sommelier has put together an amazing wine list?
318
00:11:51,630 –> 00:11:51,970
Wow.
319
00:11:52,350 –> 00:11:56,670
Even which table has the bad view, you know, for a romantic dinner?
320
00:11:56,810 –> 00:11:57,370
Oh, I see.
321
00:11:57,370 –> 00:11:57,670
I see.
322
00:11:57,770 –> 00:12:00,590
It’s like they have access to this whole other layer of information.
323
00:12:00,870 –> 00:12:01,730
It’s not just data.
324
00:12:01,910 –> 00:12:02,990
It’s lived knowledge.
325
00:12:03,510 –> 00:12:03,950
Exactly.
326
00:12:03,990 –> 00:12:07,390
They understand the context, the little things that make an experience special.
327
00:12:08,070 –> 00:12:12,090
Knowing what’s best, but also what’s best for a particular person at that moment.
328
00:12:12,130 –> 00:12:12,470
Hold on.
329
00:12:12,510 –> 00:12:14,650
Are you saying algorithms can’t do that?
330
00:12:14,650 –> 00:12:18,090
Can’t they learn our preferences and make those kinds of recommendations?
331
00:12:18,550 –> 00:12:19,290
They are getting smarter.
332
00:12:19,490 –> 00:12:19,910
It’s true.
333
00:12:20,050 –> 00:12:20,210
Yeah.
334
00:12:20,430 –> 00:12:22,410
But there’s still that human element, you know?
335
00:12:22,530 –> 00:12:22,690
Yeah.
336
00:12:22,890 –> 00:12:23,290
Judgment.
337
00:12:23,830 –> 00:12:24,230
Discernment.
338
00:12:24,410 –> 00:12:26,630
That algorithms can’t quite replicate.
339
00:12:27,590 –> 00:12:27,910
Okay.
340
00:12:28,090 –> 00:12:28,570
Think about it.
341
00:12:28,590 –> 00:12:33,310
An algorithm might recommend a restaurant based on, you know, your past choices.
342
00:12:33,390 –> 00:12:33,810
Yeah, yeah.
343
00:12:34,070 –> 00:12:40,030
A true concierge would consider your mood, the occasion, who you’re with, even the weather.
344
00:12:40,070 –> 00:12:40,850
Oh, that’s interesting.
345
00:12:41,110 –> 00:12:41,910
A whole range of factors.
346
00:12:42,010 –> 00:12:43,350
Things an algorithm might miss.
347
00:12:43,650 –> 00:12:44,350
That’s a great point.
348
00:12:44,350 –> 00:12:51,010
The difference between a computer program and a human with intuition and emotional intelligence.
349
00:12:51,110 –> 00:12:51,490
Exactly.
350
00:12:52,350 –> 00:12:55,230
And that brings us back to the author’s point about technology.
351
00:12:55,370 –> 00:12:58,990
It being a tool, not a replacement for that expertise.
352
00:12:59,270 –> 00:12:59,370
Right.
353
00:12:59,570 –> 00:13:04,710
A true concierge might use tech to keep up with things, you know, flight schedules, current
354
00:13:04,710 –> 00:13:06,330
events, research destinations.
355
00:13:06,650 –> 00:13:10,470
But they filter it through their experience, their judgment.
356
00:13:10,810 –> 00:13:13,410
So it’s like they have their own personal AI assistant.
357
00:13:13,590 –> 00:13:14,070
Yeah.
358
00:13:14,070 –> 00:13:18,390
One who is also a world traveler and like an expert in every field.
359
00:13:18,710 –> 00:13:19,570
I love that analogy.
360
00:13:19,730 –> 00:13:22,550
It really does highlight that human element.
361
00:13:22,690 –> 00:13:27,150
That judgment that goes into creating a truly personalized experience.
362
00:13:27,430 –> 00:13:27,590
Yeah.
363
00:13:27,730 –> 00:13:29,990
Something technology alone can’t deliver.
364
00:13:31,050 –> 00:13:31,170
Okay.
365
00:13:31,250 –> 00:13:36,050
So we’ve established that true concierge service isn’t just about like finding information.
366
00:13:36,210 –> 00:13:37,670
It’s about understanding people.
367
00:13:37,910 –> 00:13:38,110
Yeah.
368
00:13:38,170 –> 00:13:39,070
On a deeper level.
369
00:13:39,230 –> 00:13:40,750
And anticipating those needs.
370
00:13:41,050 –> 00:13:41,210
Yeah.
371
00:13:41,230 –> 00:13:43,430
Often before the client even knows what they want.
372
00:13:43,490 –> 00:13:43,590
Yeah.
373
00:13:43,590 –> 00:13:45,450
That almost sounds like mind reading.
374
00:13:45,930 –> 00:13:48,890
Like magic, but for, you know, luxury experiences.
375
00:13:49,070 –> 00:13:50,850
Well, maybe there’s a touch of intuition involved.
376
00:13:51,010 –> 00:13:51,190
Yeah.
377
00:13:51,310 –> 00:13:52,730
But it’s more about paying attention.
378
00:13:53,130 –> 00:13:53,290
Right.
379
00:13:53,630 –> 00:13:55,850
Noticing the little things most people miss.
380
00:13:56,290 –> 00:13:56,690
Oh.
381
00:13:57,290 –> 00:13:57,910
Body language.
382
00:13:58,030 –> 00:13:58,990
Those subtle cues.
383
00:13:59,290 –> 00:14:03,270
So you’re saying it’s about being really tuned in to the unspoken needs.
384
00:14:03,770 –> 00:14:07,270
Picking up on those little hints that tell you what someone really wants.
385
00:14:07,270 –> 00:14:07,650
Nicely.
386
00:14:07,830 –> 00:14:09,250
Even if they don’t say it out loud.
387
00:14:09,290 –> 00:14:10,490
Being a keen observer.
388
00:14:10,830 –> 00:14:11,070
Yeah.
389
00:14:11,070 –> 00:14:16,790
And using that knowledge to create an experience that truly exceeds expectations.
390
00:14:17,370 –> 00:14:20,750
This makes me think about all those times I’ve been frustrated with automated systems.
391
00:14:21,090 –> 00:14:21,350
You know?
392
00:14:21,590 –> 00:14:21,990
Oh, yeah.
393
00:14:22,090 –> 00:14:24,270
Or like impersonal customer service.
394
00:14:24,410 –> 00:14:26,470
You’re stuck in a phone tree forever.
395
00:14:26,970 –> 00:14:27,850
The worst.
396
00:14:28,090 –> 00:14:31,970
Or trying to explain something complex to a chatbot that just doesn’t get it.
397
00:14:32,270 –> 00:14:33,030
We’ve all been there.
398
00:14:33,110 –> 00:14:36,490
It really highlights the need for human-centered service, you know?
399
00:14:36,570 –> 00:14:36,950
It does.
400
00:14:36,950 –> 00:14:42,110
Especially when technology is often presented as the solution to every problem.
401
00:14:42,290 –> 00:14:42,410
Right.
402
00:14:42,610 –> 00:14:42,850
Right.
403
00:14:43,150 –> 00:14:44,070
It’s like a paradox.
404
00:14:44,390 –> 00:14:44,730
Almost.
405
00:14:45,250 –> 00:14:49,550
So in a way, the rise of all this tech might actually be creating a greater demand for
406
00:14:49,550 –> 00:14:52,590
this kind of personalized, human-driven service.
407
00:14:53,110 –> 00:14:54,490
That’s an interesting thought.
408
00:14:54,610 –> 00:14:56,270
What a true concierge provides.
409
00:14:56,630 –> 00:14:56,790
Yeah.
410
00:14:57,290 –> 00:15:02,290
As technology gets more advanced, maybe that human touch, that genuine connection,
411
00:15:02,490 –> 00:15:04,670
becomes even more luxurious.
412
00:15:04,670 –> 00:15:08,090
I’m starting to see why the author is so passionate about this.
413
00:15:08,430 –> 00:15:12,630
About defending the true art of concierge service.
414
00:15:12,830 –> 00:15:12,970
Yeah.
415
00:15:13,450 –> 00:15:14,830
It’s not just a job.
416
00:15:14,970 –> 00:15:20,870
It’s a way of using your skills, your passion, to make someone else’s experience extraordinary.
417
00:15:21,110 –> 00:15:22,630
It’s a calling, almost.
418
00:15:22,770 –> 00:15:27,270
Creating moments of delight, surprise, genuine human connection.
419
00:15:27,470 –> 00:15:29,670
And those moments seem so rare these days.
420
00:15:29,690 –> 00:15:30,050
They do.
421
00:15:30,190 –> 00:15:32,970
In our fast-paced world, which makes them all the more special.
422
00:15:33,150 –> 00:15:33,590
Absolutely.
423
00:15:33,590 –> 00:15:35,570
This reminds me of that line from the article.
424
00:15:35,790 –> 00:15:36,210
Which one?
425
00:15:36,430 –> 00:15:40,690
The best concierges are invisible when needed and indispensable when required.
426
00:15:40,870 –> 00:15:41,570
Oh, that’s a good one.
427
00:15:41,990 –> 00:15:43,490
It captures their essence perfectly.
428
00:15:43,610 –> 00:15:43,810
Right.
429
00:15:43,910 –> 00:15:47,830
It’s like anticipating needs, being there without being intrusive,
430
00:15:48,090 –> 00:15:51,990
orchestrating this seamless experience all behind the scenes.
431
00:15:52,130 –> 00:15:53,630
It’s a beautiful way to describe it.
432
00:15:53,710 –> 00:15:53,910
OK.
433
00:15:54,030 –> 00:15:58,950
So we’ve talked about experience, their networks, discretion, even a bit of intuition.
434
00:15:59,270 –> 00:15:59,530
Right.
435
00:15:59,530 –> 00:16:04,690
What else can we take away from this deep dive into the world of professional concierges?
436
00:16:05,170 –> 00:16:07,350
Well, let’s circle back to that thought-provoking idea.
437
00:16:08,050 –> 00:16:10,830
True concierges don’t Google, they know.
438
00:16:11,030 –> 00:16:11,890
Right, right.
439
00:16:12,070 –> 00:16:15,850
What does it really mean to truly know something today?
440
00:16:16,210 –> 00:16:17,850
Oh, that’s a big question.
441
00:16:17,950 –> 00:16:18,130
Right.
442
00:16:18,630 –> 00:16:20,970
How do we gain that deep level of understanding?
443
00:16:21,390 –> 00:16:22,170
You’re making me think.
444
00:16:22,210 –> 00:16:23,750
This is almost philosophical, you know?
445
00:16:23,930 –> 00:16:24,730
It is a bit, isn’t it?
446
00:16:24,730 –> 00:16:30,110
How do we even define true knowledge in a world of, like, information overload?
447
00:16:30,770 –> 00:16:33,910
Maybe the answer is in how a true concierge blends things.
448
00:16:34,130 –> 00:16:34,410
OK.
449
00:16:34,550 –> 00:16:37,390
Digital literacy, you know, with real world experience.
450
00:16:37,550 –> 00:16:40,750
They use those digital tools, but they don’t stop there.
451
00:16:40,870 –> 00:16:44,310
So it’s not just the information, it’s how you use it, how you apply it.
452
00:16:44,330 –> 00:16:44,750
Exactly.
453
00:16:44,930 –> 00:16:48,270
They filter that information through their networks, their understanding of people,
454
00:16:48,390 –> 00:16:49,170
their experience.
455
00:16:49,430 –> 00:16:51,290
They’re not just taking it at face value.
456
00:16:51,690 –> 00:16:53,050
No, they go beyond the surface.
457
00:16:53,050 –> 00:16:53,570
Right.
458
00:16:53,730 –> 00:16:56,930
So they’re using tech as a tool, but not as a crutch.
459
00:16:58,050 –> 00:17:03,450
Recognizing that human judgment, experience, those are still essential.
460
00:17:03,650 –> 00:17:04,750
Even in the digital age.
461
00:17:05,010 –> 00:17:06,150
Especially in the digital age.
462
00:17:06,410 –> 00:17:10,290
They make those personal phone calls, cultivate relationships you can’t find online.
463
00:17:10,470 –> 00:17:10,790
Right.
464
00:17:10,990 –> 00:17:12,650
Go the extra mile for the right information.
465
00:17:13,050 –> 00:17:15,010
They recognize the limits of technology.
466
00:17:15,130 –> 00:17:15,369
OK.
467
00:17:15,569 –> 00:17:17,250
The importance of that human connection.
468
00:17:17,690 –> 00:17:20,250
I’m starting to see the bigger picture here.
469
00:17:20,250 –> 00:17:23,109
It’s not about, like, rejecting technology.
470
00:17:23,430 –> 00:17:23,530
Yeah.
471
00:17:23,589 –> 00:17:27,950
It’s about using it wisely, recognizing it’s only one piece of the puzzle.
472
00:17:28,030 –> 00:17:28,450
One piece.
473
00:17:28,510 –> 00:17:31,330
You can’t let it replace those core human skills.
474
00:17:31,370 –> 00:17:31,910
With connections.
475
00:17:32,210 –> 00:17:32,830
Yeah, exactly.
476
00:17:32,890 –> 00:17:38,410
And ultimately it’s about using everything you have, digital and analog, to create that
477
00:17:38,410 –> 00:17:40,110
truly extraordinary experience.
478
00:17:40,250 –> 00:17:42,470
Now that’s a vision of the future I can get behind.
479
00:17:42,910 –> 00:17:46,390
Blending tech and human expertise to create something special.
480
00:17:46,650 –> 00:17:47,490
It’s a good one, right?
481
00:17:47,490 –> 00:17:47,790
Yeah.
482
00:17:48,510 –> 00:17:51,570
But before we get carried away, let’s take stock for a minute.
483
00:17:51,670 –> 00:17:51,890
OK.
484
00:17:52,210 –> 00:17:53,230
What have we learned so far?
485
00:17:53,570 –> 00:17:54,830
Yeah, we’ve covered a lot.
486
00:17:55,510 –> 00:18:00,050
From experience to networks, discretion, even a little bit of intuition.
487
00:18:00,450 –> 00:18:04,610
We’ve gotten a real glimpse into the world of these professional concierges.
488
00:18:05,530 –> 00:18:08,150
We’ve talked about using technology strategically.
489
00:18:08,910 –> 00:18:11,630
Enhancing our abilities without letting it define us.
490
00:18:11,670 –> 00:18:12,010
Right.
491
00:18:12,150 –> 00:18:15,330
And, you know, what it means to truly know something in this world.
492
00:18:15,330 –> 00:18:19,890
Where information is so readily available but not always deeply understood.
493
00:18:20,230 –> 00:18:20,650
Exactly.
494
00:18:21,170 –> 00:18:22,190
So where do we go from here?
495
00:18:22,430 –> 00:18:23,370
Yeah, good question.
496
00:18:24,030 –> 00:18:29,270
How do we take these insights from the world of, like, luxury service and apply them to
497
00:18:29,270 –> 00:18:30,010
our own lives?
498
00:18:30,210 –> 00:18:34,390
Well, I think the next step is considering how these concierge-inspired principles can
499
00:18:34,390 –> 00:18:35,690
be applied to other things.
500
00:18:35,870 –> 00:18:36,150
OK.
501
00:18:36,230 –> 00:18:38,470
Our work, our relationships, even personal growth.
502
00:18:38,790 –> 00:18:43,310
I mean, how can we all become a little more like these amazing concierges in our own way?
503
00:18:43,390 –> 00:18:43,690
Exactly.
504
00:18:43,690 –> 00:18:46,950
Bring that same level of care to everything we do.
505
00:18:47,050 –> 00:18:49,610
What if we approached everything with that same intentionality?
506
00:18:49,910 –> 00:18:53,570
That commitment to excellence we see in a true concierge.
507
00:18:53,750 –> 00:18:54,390
I love that.
508
00:18:54,550 –> 00:18:58,510
It’s like bringing in a bit of that concierge magic into every part of our lives.
509
00:18:58,690 –> 00:19:00,290
But how do we actually do that?
510
00:19:00,330 –> 00:19:01,650
Yeah, where do we even begin?
511
00:19:02,030 –> 00:19:04,610
It starts with recognizing the value of human expertise.
512
00:19:05,530 –> 00:19:07,130
Cultivating those deep connections.
513
00:19:08,070 –> 00:19:09,930
Remembering that technology is a tool.
514
00:19:09,930 –> 00:19:14,410
It’s not a replacement for good judgment for those personal relationships.
515
00:19:14,930 –> 00:19:19,050
So instead of relying only on Google and algorithms, we should try to become the kind of people
516
00:19:19,050 –> 00:19:21,290
who really understand things.
517
00:19:21,410 –> 00:19:21,670
Yes.
518
00:19:21,770 –> 00:19:24,830
Offer insights and experiences that go beyond the surface.
519
00:19:25,010 –> 00:19:25,410
Precisely.
520
00:19:25,790 –> 00:19:27,710
That’s a journey worth taking.
521
00:19:27,770 –> 00:19:31,790
Becoming more thoughtful, intentional, connected in everything we do.
522
00:19:31,830 –> 00:19:35,590
I’m definitely feeling inspired to, you know, embark on that journey.
523
00:19:35,890 –> 00:19:36,290
It’s a good one.
524
00:19:36,430 –> 00:19:39,350
But before we do, let’s take a quick break and then come back.
525
00:19:39,350 –> 00:19:43,090
To explore some practical ways to apply these lessons.
526
00:19:43,270 –> 00:19:45,390
From the world of professional concierges.
527
00:19:45,650 –> 00:19:46,530
To our own lives.
528
00:19:47,050 –> 00:19:48,390
Okay, so I’m ready.
529
00:19:48,670 –> 00:19:52,410
Ready to infuse some concierge magic into my life.
530
00:19:52,530 –> 00:19:54,330
But where do we even start?
531
00:19:54,830 –> 00:19:58,170
Well, for me, a big takeaway is those connections.
532
00:19:58,250 –> 00:19:58,750
Those connections.
533
00:19:58,950 –> 00:20:00,350
The offer kept coming back to it.
534
00:20:00,410 –> 00:20:00,890
Right, right.
535
00:20:00,910 –> 00:20:02,250
Those personal networks, you know.
536
00:20:02,270 –> 00:20:05,050
The ones true concierges build over years.
537
00:20:05,310 –> 00:20:07,450
It’s not just like adding people on LinkedIn.
538
00:20:07,450 –> 00:20:10,230
It’s more about those deep relationships, right?
539
00:20:10,230 –> 00:20:10,530
Exactly.
540
00:20:10,810 –> 00:20:11,370
They get it.
541
00:20:11,650 –> 00:20:14,550
Relationships are at the heart of that exceptional service.
542
00:20:14,710 –> 00:20:14,990
Yeah.
543
00:20:15,230 –> 00:20:20,410
And honestly, I think that applies to, well, pretty much every part of life.
544
00:20:21,370 –> 00:20:23,130
Connecting with people on a deeper level.
545
00:20:23,250 –> 00:20:24,450
Understanding what they need.
546
00:20:24,530 –> 00:20:25,230
Their interests.
547
00:20:25,410 –> 00:20:25,730
Right.
548
00:20:25,870 –> 00:20:27,170
Finding ways to support each other.
549
00:20:27,490 –> 00:20:27,970
Collaborate.
550
00:20:28,030 –> 00:20:28,290
Yeah.
551
00:20:28,610 –> 00:20:31,490
It’s those win-win relationships that really make a difference.
552
00:20:31,490 –> 00:20:38,390
This makes me think about how often we approach networking in such a transactional way.
553
00:20:38,790 –> 00:20:39,330
Oh, yeah.
554
00:20:39,570 –> 00:20:41,150
Like, what can I get from this person?
555
00:20:41,490 –> 00:20:45,530
But these concierges, they seem to come at it from a place of genuine connection.
556
00:20:45,710 –> 00:20:45,910
Service.
557
00:20:46,190 –> 00:20:46,470
Yeah.
558
00:20:46,770 –> 00:20:47,330
It’s a good point.
559
00:20:47,570 –> 00:20:48,670
And it’s something we can all learn from.
560
00:20:48,990 –> 00:20:52,330
Shifting our mindset from what can I get to how can I help.
561
00:20:52,390 –> 00:20:52,630
Right.
562
00:20:52,850 –> 00:20:54,390
You approach it with that generosity.
563
00:20:54,690 –> 00:20:55,870
It really does come back to you.
564
00:20:56,090 –> 00:20:56,330
Okay.
565
00:20:56,570 –> 00:20:57,290
Connections, check.
566
00:20:57,290 –> 00:21:02,310
What other concierge and spirit skills can we add to our repertoire?
567
00:21:02,730 –> 00:21:05,750
Remember how we talked about their ability to anticipate needs?
568
00:21:05,910 –> 00:21:06,430
Oh, yeah.
569
00:21:06,630 –> 00:21:09,730
It was almost like they had a sixth sense or something.
570
00:21:09,930 –> 00:21:10,270
Right.
571
00:21:10,810 –> 00:21:11,850
They’re always a step ahead.
572
00:21:12,070 –> 00:21:14,890
How can we tap into that?
573
00:21:15,370 –> 00:21:19,130
Well, maybe not a sixth sense, but it’s definitely about being present.
574
00:21:19,430 –> 00:21:19,810
Okay.
575
00:21:20,010 –> 00:21:20,670
Paying attention.
576
00:21:20,850 –> 00:21:21,130
Right.
577
00:21:21,470 –> 00:21:23,090
Picking up on those subtle cues.
578
00:21:23,230 –> 00:21:23,450
Yeah.
579
00:21:23,670 –> 00:21:25,290
Things that most people miss.
580
00:21:25,370 –> 00:21:25,690
Yeah.
581
00:21:26,310 –> 00:21:28,250
Really listening to what people are saying.
582
00:21:28,490 –> 00:21:29,330
Their body language.
583
00:21:29,350 –> 00:21:29,470
Yeah.
584
00:21:29,630 –> 00:21:31,990
Those little details that reveal what they care about.
585
00:21:32,150 –> 00:21:37,230
So instead of just going through the motions, we need to be really engaged, present.
586
00:21:37,370 –> 00:21:37,770
Exactly.
587
00:21:37,930 –> 00:21:39,090
And a big part of that is empathy.
588
00:21:39,510 –> 00:21:39,810
Empathy.
589
00:21:40,150 –> 00:21:41,390
Putting yourself in their shoes.
590
00:21:41,590 –> 00:21:41,770
Yeah.
591
00:21:41,970 –> 00:21:44,370
Trying to see things from their perspective.
592
00:21:44,570 –> 00:21:46,410
And that reminds me of that line from the article,
593
00:21:47,010 –> 00:21:50,250
understanding a guest’s language means understanding their culture,
594
00:21:50,450 –> 00:21:53,250
their expectations, even their unspoken needs.
595
00:21:53,410 –> 00:21:54,470
Ooh, that’s a good one.
596
00:21:54,470 –> 00:21:55,790
It’s not just the words.
597
00:21:55,930 –> 00:21:57,370
It’s about that deeper connection.
598
00:21:57,790 –> 00:21:58,170
It is.
599
00:21:58,810 –> 00:22:02,010
That kind of empathy is crucial for anticipating needs,
600
00:22:02,130 –> 00:22:04,710
for delivering a truly personalized experience.
601
00:22:04,970 –> 00:22:08,090
This makes me think about how much easier it is to
602
00:22:08,750 –> 00:22:11,590
help someone when you really understand where they’re coming from.
603
00:22:11,910 –> 00:22:12,410
Oh, absolutely.
604
00:22:12,610 –> 00:22:15,950
It’s that human connection that elevates any interaction.
605
00:22:16,150 –> 00:22:16,290
Okay.
606
00:22:16,510 –> 00:22:17,670
Connections, anticipation.
607
00:22:18,950 –> 00:22:19,790
What else?
608
00:22:19,930 –> 00:22:20,490
Discretion.
609
00:22:20,630 –> 00:22:21,390
Remember that principle.
610
00:22:21,390 –> 00:22:24,510
Invisible when needed, indispensable when required.
611
00:22:24,650 –> 00:22:24,810
Right.
612
00:22:25,190 –> 00:22:27,330
Knowing when to step up, when to step back.
613
00:22:27,910 –> 00:22:30,630
When to offer advice, when to just listen.
614
00:22:30,870 –> 00:22:34,910
It’s reading the room, responding appropriately, respecting boundaries.
615
00:22:35,190 –> 00:22:35,350
Yeah.
616
00:22:35,690 –> 00:22:39,550
Being a trusted confidant, safeguarding information,
617
00:22:40,510 –> 00:22:42,650
putting the needs of others before your own.
618
00:22:42,890 –> 00:22:43,550
This is funny.
619
00:22:43,650 –> 00:22:45,870
It makes me think about how much we overshare these days.
620
00:22:46,090 –> 00:22:46,630
Oh, yeah.
621
00:22:46,690 –> 00:22:47,270
With social media.
622
00:22:47,370 –> 00:22:47,490
Right.
623
00:22:47,830 –> 00:22:49,410
That pressure to document everything.
624
00:22:49,410 –> 00:22:52,430
Sometimes we forget about privacy, about discretion.
625
00:22:52,650 –> 00:22:53,270
That’s a good point.
626
00:22:53,910 –> 00:22:55,970
Maybe this is a reminder to be more mindful.
627
00:22:56,330 –> 00:22:56,610
Right.
628
00:22:56,670 –> 00:22:58,170
About what we share and how.
629
00:22:58,490 –> 00:22:58,730
Okay.
630
00:22:58,830 –> 00:23:02,130
And we can’t wrap up without talking about technology.
631
00:23:02,550 –> 00:23:03,230
The elephant in the room.
632
00:23:03,430 –> 00:23:03,650
Right.
633
00:23:03,830 –> 00:23:07,950
We talked about how even top concierges use it, but they’re strategic about it.
634
00:23:08,130 –> 00:23:08,570
Intentional.
635
00:23:08,730 –> 00:23:09,010
Yeah.
636
00:23:09,570 –> 00:23:11,610
How can we be more intentional with our tech?
637
00:23:11,970 –> 00:23:16,030
It starts with making conscious choices about how we use it.
638
00:23:16,210 –> 00:23:18,470
Not letting algorithms make all the decisions.
639
00:23:18,590 –> 00:23:18,790
Okay.
640
00:23:18,790 –> 00:23:23,610
We can use tech to research, connect with experts, expand our knowledge.
641
00:23:23,730 –> 00:23:26,410
But we filter that information through our own judgment, right?
642
00:23:26,410 –> 00:23:26,770
Absolutely.
643
00:23:26,990 –> 00:23:27,170
Yeah.
644
00:23:27,390 –> 00:23:29,750
It empowers us, but it doesn’t define us.
645
00:23:29,810 –> 00:23:30,590
We’re in control.
646
00:23:30,830 –> 00:23:31,210
We are.
647
00:23:31,490 –> 00:23:34,670
This makes me think about all the times I’ve felt overwhelmed.
648
00:23:34,910 –> 00:23:35,150
Yeah.
649
00:23:35,270 –> 00:23:37,370
With the amount of information coming at us.
650
00:23:37,370 –> 00:23:37,930
It’s a lot.
651
00:23:37,970 –> 00:23:39,410
It’s like we’re drowning in data.
652
00:23:39,630 –> 00:23:42,130
And that’s where those concierge skills come in.
653
00:23:42,250 –> 00:23:42,370
Right.
654
00:23:42,550 –> 00:23:47,470
Learning to filter, prioritize, find the meaning in all the noise.
655
00:23:47,670 –> 00:23:48,390
Be discerning.
656
00:23:49,130 –> 00:23:50,590
Focus on what matters.
657
00:23:50,810 –> 00:23:53,110
This whole conversation has been really eye-opening.
658
00:23:53,650 –> 00:23:53,970
I’m glad.
659
00:23:54,290 –> 00:24:00,990
It’s fascinating how these principles from the world of luxury concierge service can
660
00:24:00,990 –> 00:24:02,250
be applied to so many other things.
661
00:24:02,310 –> 00:24:03,670
It’s like a blueprint almost.
662
00:24:03,750 –> 00:24:06,850
A blueprint for approaching any interaction with intention and care.
663
00:24:07,150 –> 00:24:10,190
Imagine if we brought that same mindset to everything.
664
00:24:10,670 –> 00:24:13,670
Our work, our communities, even society as a whole.
665
00:24:14,350 –> 00:24:16,630
Businesses focused on building genuine connections.
666
00:24:16,630 –> 00:24:19,250
Leaders anticipating their team’s needs.
667
00:24:19,690 –> 00:24:23,390
Technology empowering people, not replacing them.
668
00:24:23,730 –> 00:24:25,130
It’s an inspiring vision.
669
00:24:25,410 –> 00:24:25,750
It is.
670
00:24:25,790 –> 00:24:28,370
And what’s amazing is it doesn’t have to be a revolution.
671
00:24:28,570 –> 00:24:28,770
No.
672
00:24:29,030 –> 00:24:31,110
Just small, meaningful changes.
673
00:24:32,250 –> 00:24:36,350
Embracing those values that make that concierge service so exceptional.
674
00:24:36,590 –> 00:24:40,070
The human connection, the anticipation, the discretion, the excellence.
675
00:24:40,210 –> 00:24:40,690
Exactly.
676
00:24:40,910 –> 00:24:43,470
As we wrap up this deep dive, I think that’s the core message.
677
00:24:43,470 –> 00:24:47,710
In a world where tech is everywhere, that human touch, that personal connection,
678
00:24:47,950 –> 00:24:49,330
it’s more valuable than ever.
679
00:24:49,610 –> 00:24:54,410
It’s remembering that whether it’s planning a big trip or just navigating everyday life,
680
00:24:54,450 –> 00:24:57,550
we can all learn from that true art of concierge service.
681
00:24:57,750 –> 00:25:01,930
And maybe, just maybe, we can all become a bit more like those masters of connection
682
00:25:01,930 –> 00:25:02,830
and anticipation.
683
00:25:03,710 –> 00:25:06,610
Invisible when needed, indispensable when required.
684
00:25:06,730 –> 00:25:07,970
It’s a good goal to strive for.
685
00:25:08,010 –> 00:25:08,450
It is.
686
00:25:08,450 –> 00:25:14,230
So until next time, keep exploring, keep connecting, and keep striving for that exceptional level
687
00:25:14,230 –> 00:25:15,830
of service in everything you do.
688
00:25:16,110 –> 00:25:18,310
And remember, true concierges don’t Google.
689
00:25:18,450 –> 00:25:18,870
They don’t.
690
00:25:18,950 –> 00:25:20,450
And now you know a little bit more too.
691
00:25:21,010 –> 00:25:22,930
Thanks for joining us on the deep dive.
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