A Week of New Luxury in Mallorca: My Dream Getaway
The following recount is based on conversations shared with a North American couple for whom we help prepare a week-long adventure trip to Mallorca. We are grateful to the couple, who shared...
Category: Hotel & Acommodations
The Essential Role of the Concierge in Luxury Hospitality: The Magic Behind Les Clefs d’Or
When you think of luxury hospitality, what comes to mind? Opulent rooms, exquisite dining, and perhaps, the golden emblem of "Les Clefs d'Or" on the lapel of a dedicated concierge. At le...
Use of Social Media in the Promotion of Social Sustainability
Social media platforms have become instrumental in promoting social sustainability within the hospitality sector. For example, hotels and resorts leverage platforms like Instagram and Facebook to showcase their commitment to sustainable practices....
A Journey of Service Excellence: An Unforgettable Hotel Stay
As someone who frequently travels for both work and pleasure, I’ve encountered a broad spectrum of service excellence and hospitality experiences. However, my recent stay at this property was a masterclass in...
The Impact of Mystery Guests on Luxury Hospitality: Enhancing Service Excellence
In the luxury hospitality sector, where service excellence is not just expected but demanded, Mystery Guest Programs play a crucial role in maintaining and elevating service standards. Mystery guests, also known as...
The Artificial Intelligence Revolution in Spanish Hospitality
Imagine walking into a hotel where everything is tailored to your preferences, all thanks to artificial intelligence. Welcome to the future of hospitality in Spain. Artificial intelligence (AI) has revolutionized customer service...
Eat, Drink, Sleep Mallorca: Las Llaves de Oro
If you’ve ever wondered about the golden crossed-keys pins that some hotel concierges in Mallorca (and around the world) wear on their jacket lapels, read on to find out more about this...
Technological Revolution in the Hotel Industry: Towards Excellence in Service
In the digital age, the hotel industry has undergone a significant transformation driven by the advancement of new technologies, almost a technological revolution. These developments have not only optimized internal processes but...
The Rise of Inclusive Tourism: Traveling for Everyone
What is inclusive tourism? Travel is not just a journey from one place to another; it's an enriching experience that opens our minds to new cultures, landscapes, and perspectives. However, for individuals...
All the Amazing Things Your Concierge can do for you
When you think of a hotel concierge, perhaps you imagine a stylish, suit-clad professional in a glamorous New York boutique hotel somehow scoring tickets for a sold-out Broadway show. The ticket-seeking guests,...