LES CLEFS D’OR – LE LUXURE BLOG

When you think of a hotel concierge, perhaps you imagine a stylish, suit-clad professional in a glamorous New York boutique hotel somehow scoring tickets for a sold-out Broadway show. The ticket-seeking guests,...

Der Concierge (Teil II)

A memorable concierge experience is the cornerstone of cultivating unwavering guest loyalty. When guests receive exceptional service, they are not just satisfied; they are delighted and often transformed into passionate brand advocates....