Episode – LE LUXURE BLOG
As DEI protections come under fire in some parts of the world, Spain remains steadfast in its commitment to fostering diverse, equitable, and inclusive workplaces. This progressive stance presents an opportunity for...
Archive: Episode
Beyond “I Just Google It”: The True Art of Concierge Service
In this episode from the le Luxure podcast we champion the expertise of seasoned concierges, contrasting their deep knowledge and extensive networks with the limitations of technology-only approaches. The articles emphasize the...
le Luxure’s Response to Imitation
le Luxure, a Mallorca-based luxury concierge and consulting firm, distinguishes itself from imitators by emphasizing the experience and expertise of its highly-trained concierges. The company's internal memo highlights its commitment to originality...
The Four Seasons of Magic in Mallorca with le Luxure
We at le Luxure always say that Mallorca, the sun-drenched jewel of the Mediterranean, is more than just a summer getaway. This enchanting island reveals a kaleidoscope of experiences that shift with...
le Luxure, Mystery Guests & Luxury Hospitality Excellence
We at le Luxure know that in an industry where every detail counts, mystery guests play a pivotal role in ensuring brands not only meet but exceed the expectations of discerning travelers....
The Hidden Cost of Not Training Your Staff
At le Luxure, we believe exceptional service starts with empowered and well-trained teams, and we specialize in curating bespoke training solutions designed for luxury hospitality brands, ensuring teams are prepared to exceed guest expectations. In...
Does Your Team Need Training? Of Course They Do!
Does Your Team Need Training? Of Course They Do! At le Luxure we know that in the luxury hospitality industry, the question isn’t if your team needs training—it’s how often and how...
Innovation Strategies for Economic Uncertainty
Mastering the Balancing Act: Practical Innovation Strategies for Challenging Times. In times of economic uncertainty, navigating the delicate balance between expansion and retrenchment is both a challenge and an opportunity. In our...
A Balancing Act: Innovation in the Face of Economic Uncertainty
Economic Uncertainty: A Catalyst for Innovation In times of economic upheaval, businesses often find themselves navigating uncharted waters. It’s during these challenging periods that innovative service providers have an opportunity not only...
Mystery Guests and Service Excellence in Luxury Hospitality
In the luxury hospitality sector, where service excellence is not just expected but demanded, Mystery Guest Programs play a crucial role in maintaining and elevating service standards. Mystery guests, also known as mystery shoppers...