Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

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FAQ

**What is le Luxure?**

le Luxure is a Mallorcan brand dedicated to delivering high-end luxury experiences, business consulting for the hospitality and F&B industries, and professional training for teams in said industries. We focus on offering premium services/products that cater to our clientele. From curated items to bespoke experiences, le Luxure aims to bring elegance, sophistication and growth into every detail of our offerings.

What are the differences between leluxure.eu, more.leluxure.eu, and evenmore.leluxure.eu?

Each subdomain of le Luxure offers a distinct aspect of our services:
leluxure.eu: This is our main website, providing an overview of our brand, ethos, and the luxury experiences we offer.

more.leluxure.eu: This platform delves deeper into specialized offerings, giving our clients „more“ in terms of information about exclusive services, promotions, and tailored recommendations.

evenmore.leluxure.eu: Here, we push boundaries even further, offering hyper-exclusive content and personalized luxury services that cater to the elite who want „even more“ from their experience with le Luxure.

How do I sign up?

To sign up for our newsletter, visit the Contact section on our main page or directly on the more specialized pages. Simply subscribe to our newsletter for regular updates in the link below.

Are all the services offered globally?

Our services are tailored for an international clientele. However, certain experiences or products may have location-specific availability. Please check with our customer service or the specific offering to ensure availability in your region.

**What kind of products does le Luxure offer?**

le Luxure offers a wide range of luxury services, from bespoke experiences to high-end acommodations, gourmet experiences, and exclusive lifestyle products. Each item is curated to ensure it meets the high standards of our clientele.

How do I book a luxury experience?

You can book our luxury experiences directly through the respective subdomains. Simply navigate to the experience page, select your desired experience, and follow the booking process. For highly personalized requests, you may contact our head-concierge service.

Does le Luxure offer bespoke services?

Yes, le Luxure specializes in offering bespoke services, ranging from tailor-made travel experiences to personalized items crafted exclusively for you. Please contact our concierge service to begin the bespoke design process.

How can I request a personalized service?

To request a personalized service, simply reach out to us through the concierge contact forms available on the websites. We will work with you to ensure your desires are met with perfection.

How far in advance do I need to book a luxury experience?

Depending on the nature of the experience, we recommend booking at least 4 to 6 weeks in advance. Certain bespoke or highly-exclusive experiences may require more time to arrange.

What are the cancellation policies for booked experiences?

Our cancellation policies vary depending on the specific experience or service. For most experiences, cancellations made 30 days prior will receive a full refund. Less than 30 days‘ notice may result in partial or no refunds. Please refer to the specific experience terms when booking.

How do I contact customer support?

You can contact our customer support team via email or phone through any of the contact forms available on our websites. For more personalized inquiries, reach out directly via the head concierge service here.

What if I have a problem with my luxury experience?

If you encounter an issue with any booked luxury experience, please contact our customer support or concierge service immediately. We will do our best to resolve the issue and ensure your satisfaction.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, bank transfers, and select digital wallets. Full details on accepted payment methods are available at checkout.

Is my payment information secure?

Yes, we prioritize your security and ensure that all payment information is encrypted and processed through secure, compliant platforms.

**How does le Luxure handle my personal information?**

We take your privacy very seriously. Personal information collected on any of our subdomains is stored securely and is only used to improve your experience with us. For more details, please refer to our Privacy Policy on leluxure.eu.

**How do I navigate between different le Luxure platforms?**

You can access the different subdomains by using the navigation links provided at the top of each page. Alternatively, bookmark more.leluxure.eu or evenmore.leluxure.eu for quicker access.

Are the websites mobile-friendly?

Yes, all our websites are optimized for mobile devices, ensuring a seamless experience whether you’re browsing from a computer, tablet, or smartphone.